Zenaida Calvillo
Austin,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Night Auditor
Hilton Garden Inn Downtown Austin University
Austin, TX
09.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Office Manager
Dakota Premium Hardwoods
Austin, TX
09.2020 - Current
- New hire onboarding
- Enroll all new hires for benefits
- Answer all incoming calls
- Post all ACH payments to correct account
- Run all live checks through remote capture
- Bank deposits
- Close end of day
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Arranged corporate and office conferences for company employees and guests.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Administrator
Lighthouse Electrical Contractors
Austin, TX
08.2015 - 08.2020
- I pull permits for the project managers, order all materials needed on the jobsite and keep up with tool inventory
- Submittals and O&M's are put together and I send to customer
- I make sure all safety books and new hire packets are up to date.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Front Desk Agent
Tru by Hilton
Round Rock, TX
01.2019 - 12.2019
- Check in guest
- Run paperwork for the shift
- Help guests with issues and concerns
- Stock suite shop.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Night Auditor/MOD
Hampton Inn and Hampton Inn & Suites
Georgetown, TX
12.2015 - 12.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Front Desk Agent
Hampton by Hilton
Temple, TX
06.2014 - 11.2015
- Greet guest as they check in, assign room, run credit card, direct guest where to go
- Stock suite shop, help open breakfast
- Complete paperwork for my shift.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Administrative Assistant
Longhorn International Trucks, LTD
Temple, TX
08.2008 - 06.2014
- Responsible for posting payments to proper accounts receivable.
- Plan and order parts, post freight, filed shortage claims, and set up new accounts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
Accounting Clerk
Belton Independent School District
Belton, TX
08.2005 - 07.2008
- Communication with businesses, schools, and community in order to help provide better service
- Maintain safety routes for children and the school district.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Managed accounts payable and receivables and payroll.
- Balanced reports to submit for approval and verification.
Bartender/Server
Chili's Bar And Grill
Temple, TX
07.2002 - 05.2006
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Some College (No Degree) -
Temple College
High school diploma -
Belton High School
05.1997
Skills
- Human Resource
- Accounts Payable
- Scheduling
- Payroll
- Billing
- Cash Handling
- Microsoft Office
- Excel
- Customer Service
- Microsoft Word
- Accounts Receivable
Languages
Spanish
Timeline
Night Auditor
Hilton Garden Inn Downtown Austin University
09.2022 - Current
Office Manager
Dakota Premium Hardwoods
09.2020 - Current
Front Desk Agent
Tru by Hilton
01.2019 - 12.2019
Night Auditor/MOD
Hampton Inn and Hampton Inn & Suites
12.2015 - 12.2018
Administrator
Lighthouse Electrical Contractors
08.2015 - 08.2020
Front Desk Agent
Hampton by Hilton
06.2014 - 11.2015
Administrative Assistant
Longhorn International Trucks, LTD
08.2008 - 06.2014
Accounting Clerk
Belton Independent School District
08.2005 - 07.2008
Bartender/Server
Chili's Bar And Grill
07.2002 - 05.2006
Some College (No Degree) -
Temple College
High school diploma -
Belton High School
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