Zenaida Carrera
Los Angeles,CA
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. Conscientious Healthcare professional offering over 9 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 9 years of relevant work experience to any team.
Mental health professional with robust experience in therapeutic care and patient management. Known for fostering collaborative team environments and achieving positive patient outcomes. Consistently reliable and adaptable, bringing strong communication and problem-solving skills to team.
Experienced with patient care in psychiatric settings, fostering therapeutic relationships and ensuring patient safety. Utilizes comprehensive knowledge of mental health conditions to support treatment plans and interventions. Knowledge of crisis management and de-escalation techniques, enhancing patient care outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Martin Luther King Health Center
05.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained accurate patient records, supporting continuity of care.
- Collaborated with healthcare team to develop and implement care plans.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
- Monitored patient behavior and emotional well-being to ensure safety and compliance with treatment plans.
- Assisted in implementing therapeutic activities to promote social skills and emotional regulation.
- Supported psychiatrists during evaluations by gathering pertinent patient information and recording observations accurately.
- Utilized exceptional active listening skills during one-on-one sessions, identifying concerns or distress signals among patients promptly.
Certified Medical Assistant
A Step to Freedom #104
06.2022 - Current
- Administered Prescribe IM LAI (long acting Injection)
- Administered all prescribe oral medication to patients
- Vital signs
- Order medications refills for all patients in housing site
- Documented daily on any behavior on all patients in housing sites.
- Refilled all patients' medications boxes.
- Schedule appointments for any PCP’s or Psych’s visits
- Maintain constant communication with patients ICMS Case worker for any medication changed or any medication refills assistance
- Daily updates using the DIversion Database ( Medcall, And ODR Housing Program)
Assistant Manager
Mobil Gas Station
01.2013 - 01.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Manager
McDonald's
08.2010 - 11.2012
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Maxine Waters Employment Preparation Center
Los Angeles, CA06.2022
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American Heart Associations
Los Angeles, CA02.2022
High School Diploma - undefined
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06.2009
Licensed Vocational Nurse - Nursing
California Career Institute
Anaheim, CA05-2026
Skills
- Vital Signs Collection
- Infection Prevention and Control
- Willingness to Learn
- Biological Specimen Handling
- Basic Life Support And CPR Certification
- Empathy and Compassionate Care
- Patient Safety Management
- Attention to Detail
- Time Management
- Multitasking and Prioritization
- HIPAA Compliance
- Phlebotomy Training
- Administer Medications for Intramuscular, Intradermal and Subcutaneous Injections
- Practice Sterilization by using Autoclave
- Blood Sugar Monitoring
- Verbal and Written Communication
- Electronic Recordkeeping
- Staff Management And Strategic Planning
- Customer Relations
- Cash Handling
- Complaint Resolution
- Employee Training
- Till Counting
- Team Collaboration
- Microsoft Office
- Reporting and Documentation
- Customer assistance
- Written and verbal communication
- Diversion Database
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- Professional boundaries
- Personal hygiene assistance
- Self-awareness
- Relapse prevention
- Mental health support
- Motivational interviewing
- Crisis intervention
- Suicide prevention
- Medication management
- De-escalation techniques
- Group therapy facilitation
- Individualized care planning
- Psychosocial rehabilitation
- Patient admission
- Multidisciplinary collaboration
- Recovery-oriented care
- Therapeutic communication
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Excellent communication
- Team collaboration
- Active listening
- Adaptability and flexibility
- Basic computer skills
- Decision-making
- Substance Abuse Knowledge
- Patient confidentiality
- Patient records documentation
- Relationship building
Certification
- CCMA - Certified Clinical Medical Assistant
- Basic Life Support- American Heart Association
LANGUAGES
Spanish: Native or Bilingual
Timeline
Nursing Assistant
Martin Luther King Health Center
05.2025 - Current
Certified Medical Assistant
A Step to Freedom #104
06.2022 - Current
Assistant Manager
Mobil Gas Station
01.2013 - 01.2023
Manager
McDonald's
08.2010 - 11.2012
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American Heart Associations
High School Diploma - undefined
Alain Leroy Locke College Preparatory Academy
Maxine Waters Employment Preparation Center
Licensed Vocational Nurse - Nursing
California Career Institute