ZENAIDA DEMPSEY
Concord,NC
Summary
My objective is to secure employment with a company that can utilize my skills and background. With years of experience in both hospitality and customer service, I've developed into a highly organized front desk agent with exemplary multitasking, time management and customer service skills. I want to help a company anyway I can with the skillset I have.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Wingate By Wyndham Hotel
06.2023 - Current
- Give excellent customer service while checking guests in and out of the hotel.
- Kept the front desk and lobby area, ensuring that the hotel is up to standards.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
Registrar
Atrium Mercy Hospital
05.2022 - 07.2022
- Assisted patients and visitors with checking into the emergency department. Ensured that information was entered correctly and verified as well as other clerical work.
- Answered multi-line telephones and directed the calls accordingly. Responsible for bedside registration which includes verifying insurances, recording personal information and collecting payments.
- Learned the Epic software as well as HIPAA and privacy laws.
- Worked efficiently with both hospital staff and EMTs, ensuring guest are treated accurately and in a timely manner.
Commercial Cleaner
Dempsey's Building Services
01.2020 - 05.2022
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
Front Desk Receptionist
Springhill Suites By Marriott
09.2019 - 02.2020
- Provided outstanding customer service to all guests.
- Promoted the Marriott loyalty program and its benefits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Created key cards for guests and explain the amenities of the property.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Help Desk/Brand Ambassador
Bloomingdale's
10.2018 - 08.2019
- Assisting customers with questions and concerns
- This can include processing returns, and taking phone orders, and providing a quick and courteous checkout
- Performed clerical tasks which included organizing client information, filing paperwork, checking emails, and resolving customers issues through email.
- Promoted brand loyalty among customers by creating memorable interactions during events and promotions.
- Helped stylists find merchandise, helped set up for store events, celebrity appearances and exclusive shopping experiences.
Cashier/Sales Associate
Henri Bendel
10.2016 - 10.2018
- Kept the desk and sales floor neat and fully stocked
- Provided gift wrapping and took phone orders.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier/Sales Associate
The Sports Authority
10.2014 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Tutor
Kumon Learning Center
03.2023 - 05.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits.
- Mentored and coached students with focus on developing independence and self-confidence.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student.
Education
Teaching English As A Foreign Language - English Education
Tefl Fullcircle
27 Old Gloucester Street London05.2024
Bachelor of Arts - Communication and Media Studies
SUNY Empire State College
Saratoga Springs, NY01.2023
Skills
- Active listening skills
- Proficient in Microsoft, Office, and Excel
- Attention to Detail
- Front Office Management
- Hospitality services
- Visitor and Customer Relations
Timeline
Front Desk Receptionist
Wingate By Wyndham Hotel
06.2023 - Current
Tutor
Kumon Learning Center
03.2023 - 05.2023
Registrar
Atrium Mercy Hospital
05.2022 - 07.2022
Commercial Cleaner
Dempsey's Building Services
01.2020 - 05.2022
Front Desk Receptionist
Springhill Suites By Marriott
09.2019 - 02.2020
Help Desk/Brand Ambassador
Bloomingdale's
10.2018 - 08.2019
Cashier/Sales Associate
Henri Bendel
10.2016 - 10.2018
Cashier/Sales Associate
The Sports Authority
10.2014 - 06.2016
Teaching English As A Foreign Language - English Education
Tefl Fullcircle
Bachelor of Arts - Communication and Media Studies
SUNY Empire State College
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