Zenaida Fernandez
Pulaski,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Operations Sales Support
David Yurman
Nashville, TN
09.2021 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise.
- Stocked merchandise,
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Special Events Assistant
University Of Miami-UM-NSU CARD
Coral Gables, FL
03.2017 - 12.2019
- Coordinated UM-NSU CARD public awareness events and community health and resource fairs throughout South Florida for over 50 to 100 people (scheduled family mobile clinic with community partners, coordinated clinic driver, scheduled clinical staff and board members for events
- In charge of creating and ordering UM-NSU CARD promotional materials for distribution at public awareness and community outreach events. Maintain family mobile clinic (stocked materials for events, and vehicle maintenance which includes keeping track of mileage, drive van when needed, gas and other general maintenance needs)
- Managed list of public awareness/community outreach activities for quarterly reports
- Organized and coordinated logistics for UM-NSU CARD fundraising events
- Coordinated and managed all aspects of Tropical Nights auction (contacting and keeping track of donors, collecting items, enter information into auction software program, manage volunteers and layout of auction, etc.)
- Managed contact list for sponsors and donors
- Work with University of Miami Advancement office on managing contacts and processing incoming donations (sponsorships, donations, auction etc.)
- Prepared relevant communications (press releases, marketing materials, social media and e-blasts)
- Prepared and disseminate event flyers/advertisements for UM-NSU CARD programs
- Responsible for monitoring and responding to correspondence on UM-NSU CARD general e-mailbox, social media platforms, marketing materials requests from staff, etc
Administrative Assistant
Anthropologie Consulting, LLC.
07.2016 - 12.2016
- Created customize itineraries for clients
- Routinely answered customer questions regarding travel needs
- Ensured passengers needs and expectations of their trip were met
- Asked open-ended questions to better ascertain client needs and determine best travel offerings
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Monitored calendar and scheduled appointments, meetings and travel
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation for 10 to 15 passengers
- Sorted and distributed office mail
Director of First Impressions
Workscapes, Inc
03.2015 - 02.2016
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance
- Operated multi-line telephone system to independently handle over 30 calls each day
- Maintained calendar appointments
- Managed CEO and CFO frequently changing travel arrangements
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping
- Kept reception area clean and neat to give visitors positive impression
- Booked conference rooms, coordinated catering for monthly staff meeting events
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
- Provided clerical support to company employees, including copying, faxing and file management
- Documented conversations with customers to track requests, problems and solutions
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Administrative Assistant
Curtis & Rogers Design Studio, Inc.
06.2008 - 03.2015
- Processed accounts payable and accounts receivable
- Generated invoices upon receipt of billing information and tracked collection progress
- Reconciled discrepancies between accounts receivable, general ledger account, and trial balanced account
- Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
- Reconciled company bank, credit card and line of credit accounts
- Completed bi-weekly payroll for 10 employees
- Coordinated and created designed marketing material for projects
- Designed proposal covers and spines
- Managed all correspondence inquiries from customers and vendors
Education
Associate of Arts - Graphic Design
Miami International University of Art And Design
Miami, FL1987
Skills
- Adobe Creative Suite
- Microsoft Office
- ONECAUSE
- Catering coordination
- Team Player
- Attention to Detail
- Travel Arrangement
- Scheduling
- Outlook
- Data Entry
- Salesforce Software
- Adaptable and Flexible
- Ability to Lift 40 Pounds
- POS System Operations
- Engaging with Diverse Customers
Timeline
Operations Sales Support
David Yurman
09.2021 - Current
Special Events Assistant
University Of Miami-UM-NSU CARD
03.2017 - 12.2019
Administrative Assistant
Anthropologie Consulting, LLC.
07.2016 - 12.2016
Director of First Impressions
Workscapes, Inc
03.2015 - 02.2016
Administrative Assistant
Curtis & Rogers Design Studio, Inc.
06.2008 - 03.2015
Associate of Arts - Graphic Design
Miami International University of Art And Design
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