Zenaida Medina
Cleveland,OH
Summary
Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Server / Waitress /Restaurant Hostess
Blue Habanero
02.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Cashier, Fry Cook, Fast Food
Raising Cane's Restaurants
11.2019 - 08.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Cashier
Allstate Hairstyling & Barber College
05.2020 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
Backroom Associate
Burlington
09.2019 - 12.2019
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Streamlined the receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
- Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.
- Expedited order fulfillment by accurately picking and packing items according to pick lists and shipping manifests.
- Developed and maintained successful working relationships with colleagues.
- Adhered to safety regulations and practiced safe work habits.
- Followed proper procedures for item receipt, storage and inventory control.
- Maintained a clean and safe work environment, complying with all company policies, procedures, and safety regulations.
- Provided backup support to sales floor staff when necessary, offering a seamless shopping experience for customers.
- Greeted store customers and discussed needs.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
Education
High School Diploma -
New Tech Facing History High School
Cleveland, OH05.2018
Skills
- POS Systems Operations
- Safe Food Handling
- Price Memorization
- Customer Assistance
- Retail Effectiveness
- Strong Communication and Interpersonal Skills
- Hospitality and Accommodation
- Safety and Cleanliness Standards
- Customer Service
- Receiving experience
- Loading and unloading
- Stock organization
- Stock replenishment
- Barcode scanning
- Problem-solving abilities
- Multitasking
- Team Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Allstate Hairstyling & Barber College
05.2020 - 06.2022
Server / Waitress /Restaurant Hostess
Blue Habanero
02.2020 - Current
Cashier, Fry Cook, Fast Food
Raising Cane's Restaurants
11.2019 - 08.2022
Backroom Associate
Burlington
09.2019 - 12.2019
High School Diploma -
New Tech Facing History High School
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