Zenaida Romero
Houston,TX
Summary
Dynamic Private Security Officer with a strong background in team leadership and risk assessment. Skilled in conflict resolution and maintaining safety protocols, driving effective security operations and enhancing overall safety for personnel.
Overview
4
4
years of professional experience
Work History
Private Security Officer
Allied Universal Security Services
Houston, Texas
07.2025 - Current
- Controlled access points by verifying identification and credentials of visitors.
- Monitored premises to ensure safety and security for all personnel.
- Responded promptly to alarms and incidents, following established protocols.
- Assisted in training new security personnel on company policies and procedures.
- Performed regular maintenance checks on all security equipment.
- Confirmed identity of individuals seeking entry into restricted areas.
- Reported any suspicious behavior observed while patrolling the premises.
Private Security Officer
Spartan Security Services
Houston, Texas
03.2024 - 07.2025
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to deter unauthorized access and identify potential threats.
- Controlled access points by verifying identification and credentials of visitors.
- Responded promptly to alarms and incidents, following established protocols.
- Collaborated with local law enforcement during emergency situations or investigations.
- Provided excellent customer service while addressing inquiries from staff and visitors.
- Reported any suspicious behavior observed while patrolling the premises.
Bilingual Customer Service Representative
Cricket Wireless
Houston, Texas
03.2022 - 03.2024
- Assisted customers in English and Spanish with inquiries and service issues.
- Processed customer orders and account changes efficiently through internal systems.
- Resolved technical issues related to devices and service plans promptly.
- Educated customers on plan features, promotions, and device usage effectively.
- Collaborated with team members to enhance customer experience strategies.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Trained new staff on company policies and customer service best practices.
Education
High School Diploma -
Escuela Acreditada P.E.C.E.S.
Puerto Rico05-2017
Skills
- Access control
- Incident response
- Surveillance systems
- Equipment maintenance
- Conflict resolution
- Security operations
- Customer service
- Team leadership
- Risk assessment
- Problem solving
- Effective communication
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Private Security Officer
Allied Universal Security Services
07.2025 - Current
Private Security Officer
Spartan Security Services
03.2024 - 07.2025
Bilingual Customer Service Representative
Cricket Wireless
03.2022 - 03.2024
High School Diploma -
Escuela Acreditada P.E.C.E.S.