Zenaide Rolle-Hamilton
Brunswick,GA
Summary
Seeking a position with opportunities for advancement where I can contribute positively to the jobsite through strong communication skills and an optimistic, team-oriented attitude.
Overview
18
18
years of professional experience
Work History
Paraprofessional Educator
Glynn County Board of Education
08.2025 - Current
- Supervise students removed from regular classes
- Monitor assignments from teachers for students progress, providing timely feedback and support to foster continuous improvement.
- Assist students with individualized learning plans to enhance academic performance and engagement.
- Collaborate with educators to develop and implement instructional strategies tailored to diverse learning needs.
- Support teachers in administrative tasks, ensuring efficient operation of daily classroom activities.
- Monitors student classroom and outdoors activities to promote student safety.
Workcomp Liaison/Appointment Scheduler
Orthopaedic Center of South Florida
07.2015 - 08.2021
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collected, arranged, and input information into database system.
- Coordinated appointment schedules for multiple departments, optimizing resource allocation and accessibility.
- Managed incoming appointment requests, ensuring timely responses and maintaining customer satisfaction.
- Collaborated with team members to identify scheduling conflicts and develop solutions for efficient calendar management.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Receptionist
Orthopedic Institute of South Florida
12.2014 - 07.2015
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Trained new staff on administrative protocols, fostering a collaborative work environment.
- Developed strategies for handling high-volume calls while maintaining professionalism and courtesy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Patient Care Coordinator/ Medical Records Clerk
Holy Cross Hospital Medical Group/Family Medicine and Lighthouse Orthopedic
06.2008 - 06.2014
- Coordinated patient scheduling and appointment management to optimize clinic operations.
- Facilitated communication between patients and healthcare providers to enhance patient satisfaction.
- Implemented electronic health record (EHR) systems for efficient patient data management.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
Billing and Coding Program
MedVance Institute
Palm Springs, Florida03.2012
Associate of Applied Science - Degree in Computer Information Systems
Coastal Georgia Community College
05.2006
Skills
- Classroom management
- Classroom support
- Positive reinforcement
- Data entry/Maintaining patient records
- Scheduling appointments/Handling multi-line phones
- Insurance verification
Timeline
Paraprofessional Educator
Glynn County Board of Education
08.2025 - Current
Workcomp Liaison/Appointment Scheduler
Orthopaedic Center of South Florida
07.2015 - 08.2021
Receptionist
Orthopedic Institute of South Florida
12.2014 - 07.2015
Patient Care Coordinator/ Medical Records Clerk
Holy Cross Hospital Medical Group/Family Medicine and Lighthouse Orthopedic
06.2008 - 06.2014
Associate of Applied Science - Degree in Computer Information Systems
Coastal Georgia Community College
Billing and Coding Program
MedVance Institute