ZenAmi Marley
Phoenix,AZ
Summary
Proven team player and adept at cash handling, I excel at Starbucks by fostering a positive customer environment and efficiently managing both customer interactions and back-end responsibilities. Leveraging skills in POS systems and espresso machine operation, I consistently enhanced customer satisfaction and loyalty, showcasing my ability to adapt and thrive in fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Phoenix, AZ
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Front End Manager
Goodwill
Phoenix, AZ
10.2022 - 03.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Cashier
Yogurtini
Phoenix, AZ
04.2021 - 09.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
North Canyon High School
Phoenix, AZ2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Adaptive and creative
- Cash Register Operation
- Safe Food Handling
- Safe Food Handling Practices
- POS Systems
- Beverage Preparation
- Espresso machine operation
- Order Taking
Certification
Food Handlers Card
Timeline
Barista
Starbucks
04.2023 - Current
Front End Manager
Goodwill
10.2022 - 03.2023
Cashier
Yogurtini
04.2021 - 09.2021
North Canyon High School