Zenas Malave
Dog Groomer/ Shop Manager
Denver,CO
Summary
To obtain a position within a progressive company where I can best utilize my skills and my abilities, plus, gain the new knowledge that would help advance my capabilities. I am looking for a career, not a job. Thus, giving me an opportunity for excellent stability and further advancement in the future.
Enthusiastic Pet Care Associate determined to work hard in fast-paced environments. Team-driven and compassionate towards all animals. Ready to tackle new challenges and create personalized play sessions in animal-focused role.
Kind and attentive customer service/professional dog groomer with 24 years of experience helping pet owners care for beloved animals. Dedicated to guaranteeing each dog gets necessary exercise and attention on each walk. Knowledgeable in animal behavior and wound care.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Experienced with grooming and maintaining hygiene of various dog breeds. Utilizes grooming tools and techniques to ensure pets' comfort and safety. Knowledge of breed-specific grooming standards and effective communication with pet owners.
Professional groomer with solid hands-on experience in animal care and grooming. Adept at managing grooming tasks efficiently, ensuring high standards of cleanliness and animal well-being. Strong collaborator, adaptable to changing needs, and focused on delivering exceptional results. Skilled in handling various grooming tools, maintaining calm environment, and building positive relationships with both pets and team members.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Dog Groomer/Pro Shop Manager
The Beauty Bark
Denver, Colorado
09.2023 - Current
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Collaborated with team members to share knowledge and improve overall service quality.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Educated visitors and staff on proper animal care and handling.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Assisted with development of animal behavior modification plans.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset procedure rooms between appointments and disinfected equipment.
- Supervised staff members, conducting regular performance evaluations and providing constructive feedback for improvement.
- Utilized point-of-sale systems effectively for accurate transactions while maintaining strict security protocols to prevent theft or fraud incidents among customers.
- Enhanced store appearance by creating visually appealing displays and maintaining cleanliness throughout the shop.
- Assisted customers with their needs while offering professional advice on equipment selection based on individual preferences.
- Managed inventory for optimal stock levels, ensuring a diverse selection of merchandise for customers.
- Established a welcoming atmosphere within the shop by fostering positive interactions between staff members and customers alike.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Trained new employees on shop procedures, product knowledge, and sales techniques for consistent service excellence.
- Conducted routine equipment inspections to ensure proper functioning and adherence to safety standards.
- Provided exceptional customer service, addressing concerns promptly and resolving issues professionally.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Dog Groomer
Rover Oaks Pet Resort
Houston, Texas
11.2015 - 11.2016
- I am a full-time pet groomer interacting with clients every day to discuss possible haircut options for their pet. I managed to build my clientele pretty quickly within the first month or two, and the list is still growing. I am acknowledged a lot by both clients and co-workers of my talents. I am skilled in many standard dog breed cuts except for bichons, poodles, and Bedlington terriers. However, I know how to make a clean face and clean feet on a dog, do a puppy or teddy bear cut. I also can do the same with Bichons, which most of my clients with bichons or poodles get the teddy grooms.
- I also inform the customers upon drop-off if there are any skin concerns, or coat matting so that I can perform the proper procedure for their pets grooming. When I am complete with the pets groom I take them to the potty yard, then call the client to inform them that their dog in finished with the grooming.
- At the end of the day, I sanitize my grooming table and equipment, vacuum the floors, take out the trash, clean any missed kennels, and mop.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Mentored new groomers to enhance their skills and acclimate them to the salon environment.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Achieved timely completion of appointments by employing efficient workflows that minimized stress for both pets and owners alike.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Reduced customer wait times by implementing time management strategies in the grooming process.
- Trimmed nails using clippers and grinders.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Conducted thorough pre-grooming consultations with clients to determine their preferences, resulting in customized service experiences.
- Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Optimized equipment use by performing regular maintenance checks keeping tools sharp and functional at all times.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Kennel Technician/Professional Dog Groomer
Neartown Animal Clinic
Houston, Texas
01.2014 - 11.2016
- I took care of lodging animals cats and dogs, by cleaning out their cages or runs, letting out for potty breaks, feeding, making sure every pet has access to water, giving the proper amount of medication if needed, and overall being very attentive to each pet. I also cleaned the potty yard. If there is a cat that lodged I would change their litter box and gave them fresh blankets.
- Other duties would include bathing clients dogs that only dropped off for baths and brush out or bathing dogs that were prescribed medicated baths by the clinic doctors. I was also the clinic groomer all the way until November.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Optimized space utilization within kennel, redesigning animal living areas to maximize comfort and mobility for larger breeds.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Streamlined medication administration for animals with health conditions, improving health outcomes with meticulous record-keeping.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
- Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Assisted in the development of customized enrichment activities for individual animals, catering to their unique needs and promoting overall mental wellbeing.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Reduced incident rates by implementing comprehensive behavioral assessment for each new animal, tailoring care approaches accordingly.
- Increased pet owner satisfaction by establishing personalized care plan for each animal, addressing specific dietary and exercise needs.
- Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Cleaned cat and dog ears to prevent ear infections.
- Applied dip for mange and parasite control.
- Safely administered prescribed treatments such as flea baths or medicated shampoos as needed per client requests.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
Professional Dog Groomer
Twin City Pet Spa
Newington, Connecticut
08.2013 - 01.2014
- As a groomer at Twin City Pet Spa, I prepared the groom dogs before the bath by plucking ear hair, cleaning out the ear canals, trimming the nails, and pre-shaving if the dog had to be short all over. Right after my prepping the bathers would bathe all of the groom dogs. At this facility, I would groom eight dogs a day. There was only hourly pay instead of commission due to the owner's financial choice.
- Implemented effective inventory management processes, ensuring adequate supplies for daily operations without overstocking or waste.
- Cleaned tear stains from fur using safe chemical cleansers.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Achieved timely completion of appointments by employing efficient workflows that minimized stress for both pets and owners alike.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Participated in community events showcasing the salon''s services while educating the public on proper pet care practices.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
Professional Dog Groomer
Petco
Houston, Texas
09.2007 - 10.2011
- My job entitles customer service, setting appointments for the clients, styling of pets, general cleaning, inventory, and paperwork.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Contributed positively to the work environment by fostering a collaborative and supportive atmosphere among team members.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Participated in community events showcasing the salon''s services while educating the public on proper pet care practices.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Caffeine Extraction Operator
Maximus Coffee Group/ Formerly Maxwell House Coffee
Houston, Texas
02.2004 - 09.2007
- As a caffeine extraction operator, I obtained five years in the industrial or food processing industry. Our job was to work overtime and weekends. We maintained control valves, pressure/temperature/level transmitters, positioners, metal detectors, caffinePLC's and analog control, strong troubleshooting skills, basic computer skills and operations of sludge tanks(caffeine). After the process from the mud tanks, the caffeine would be formed into a powder, which we would put into boxes, to load them onto trucks with the forklifts, and have them shipped to medical and soft drink companies. Another part of my task was to load and unload coffee beans from our sixteen-foot silos into rail train carts.
- The other responsibility is that we distribute all coffee bean types to the machine roasting and grinding department. That department would grind the beans into ground coffee, which is what most of us drink, and are probably drinking at the moment.
- An achievement and skill that I developed were obtained when the entire group of us trained for a different department called Amco Level 3 Operations.
- In my job I have developed the skills on how to communicate with everyone in a high noise and fast paced environment. Also inputting data into the company's software was another power I managed to learn.
- As a caffeine extractor, there was also the development of vast knowledge and skills while working with machinery, chemicals, and personnel from other departments.
- Because of this particular position, it has enabled me to have the ability to multi-task in a high volume and fast paced environment in a plant setting and warehouse type atmosphere.
- (Formally Kraft Foods/Maxwell House)
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
- Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
- Led cross-functional team project that improved communication between departments, enhancing overall operational efficiency.
- Streamlined setup process for new production lines, accelerating transition between product batches.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Reduced waste and increased recycling, contributing to more sustainable production practices.
- Streamlined data entry for production metrics, improving accuracy and accessibility of operational reports.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
- Enhanced operational efficiency by monitoring and adjusting production equipment for optimal performance.
- Improved product quality with meticulous attention to detail during inspection and sorting processes.
- Implemented new safety protocols, significantly reducing workplace accidents and promoting safer working environment.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Prepared reports and technical documentation of day-to-day production processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Collaborated with other departments to optimize production workflows.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Reviewed production schedules and streamlined processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Performed general equipment maintenance and repair to minimize downtime.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Worked outside in all weather conditions.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Optimized machine settings to achieve superior product output, meeting and exceeding production targets.
- Contributed to energy conservation efforts by optimizing machine operation schedules.
- Contributed to product innovation by providing feedback on machine capabilities and limitations during design phase.
Professional Pet Bather
Chateau Le Pet
Houston, Texas
06.2003 - 02.2004
- As a Pet bather/groomer, I would assist customers over the phone and directly at the shop taking appointments, guiding them on the type of work that is within the facility. I would process payments, provide dog care and also help the customer understand the importance of animal care.
- An achievement that skill that I developed was how to handle animals with appropriate techniques and attention.
- I also helped with inventory and ordering products.
- The owner had to end up selling the grooming shop due to her wanting not to operate any longer.
- Mentored junior stylists, providing guidance on grooming techniques and customer service skills.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
- Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Boosted overall efficiency by maintaining proper inventory levels of grooming supplies and equipment.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for behavioral problems and signs of health issues.
- Continually expanded knowledge of industry trends, products, tools, techniques while also implementing best practices in daily work routines.
- Prevented injury or discomfort to pets with careful handling techniques and proper use of grooming equipment.
- Contributed to team success by collaborating closely with colleagues on workload management, task delegation, and overall efficiency improvements.
- Improved pet cleanliness by thoroughly washing, rinsing, and drying animals in a timely manner.
- Ensured adherence to safety protocols while handling various sizes and breeds of pets throughout the bathing process.
- Developed rapport with regular clients through friendly interactions, familiarity with their preferences, and consistent delivery of quality services for their pets.
- Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
- Reduced pet stress during bathing appointments by utilizing calming techniques and creating a soothing environment.
- Demonstrated expertise in using appropriate shampoos, conditioners, and treatments based on individual pet needs or specific skin conditions.
- Consistently met performance metrics and goals set by management for productivity, quality, and customer satisfaction ratings.
- Increased repeat business through exceptional customer service, attentiveness to pet needs, and clear communication with pet owners.
- Managed inventory control by monitoring stock levels, reordering supplies as needed, and maintaining accurate records of purchases.
- Assisted with marketing efforts by promoting services through social media platforms, distributing promotional materials, or participating in community events.
- Enhanced customer satisfaction by providing attentive and compassionate care for pets during bathing sessions.
- Supported efficient operations by effectively managing appointment scheduling and maintaining accurate client records.
- Promoted positive customer experiences by addressing concerns promptly, offering solutions, or escalating issues when necessary.
- Delivered high-quality results consistently by paying attention to detail during all stages of the bathing process – from initial intake through final inspection before returning pets to their owners.
- Maintained a safe and sanitary work environment to ensure the health of both pets and staff members.
- Educated customers on proper pet care, grooming maintenance, and product recommendations to support the health and well-being of their pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
- Assisted with development of animal behavior modification plans.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Professional Pet Bather
PetsMart
Houston, Texas
08.2002 - 06.2003
- As a pet bather, I assisted customers with services on maintaining proper care for their animals. I helped customers over the phone, and in person. I processed payments and schedule appointments.
- I assisted clients in a high volume and fast paced environment. I was able to offer excellent customer service and give great ideas to customers on how to maintain care with their animals.
- I also assisted with inventory and ordering of products. I also sold different types of service packages for the customers for which fit their best needs.
- Ensured adherence to safety protocols while handling various sizes and breeds of pets throughout the bathing process.
- Consistently met performance metrics and goals set by management for productivity, quality, and customer satisfaction ratings.
- Prevented injury or discomfort to pets with careful handling techniques and proper use of grooming equipment.
- Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
- Maintained a safe and sanitary work environment to ensure the health of both pets and staff members.
- Continually expanded knowledge of industry trends, products, tools, techniques while also implementing best practices in daily work routines.
- Delivered high-quality results consistently by paying attention to detail during all stages of the bathing process – from initial intake through final inspection before returning pets to their owners.
- Developed rapport with regular clients through friendly interactions, familiarity with their preferences, and consistent delivery of quality services for their pets.
- Enhanced customer satisfaction by providing attentive and compassionate care for pets during bathing sessions.
- Promoted positive customer experiences by addressing concerns promptly, offering solutions, or escalating issues when necessary.
- Increased repeat business through exceptional customer service, attentiveness to pet needs, and clear communication with pet owners.
- Educated customers on proper pet care, grooming maintenance, and product recommendations to support the health and well-being of their pets.
- Reduced pet stress during bathing appointments by utilizing calming techniques and creating a soothing environment.
- Supported efficient operations by effectively managing appointment scheduling and maintaining accurate client records.
- Streamlined workflow processes by organizing supplies and maintaining grooming tools in optimal condition for daily use.
- Demonstrated expertise in using appropriate shampoos, conditioners, and treatments based on individual pet needs or specific skin conditions.
- Contributed to team success by collaborating closely with colleagues on workload management, task delegation, and overall efficiency improvements.
- Educated visitors and staff on proper animal care and handling.
- Reset procedure rooms between appointments and disinfected equipment.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Improved pet cleanliness by thoroughly washing, rinsing, and drying animals in a timely manner.
Education
Bachelor's - Media Communications
Full Sail University
Winter Park, FL08.2019
Diploma -
Alief Hastings High School
Houston, TX05.2001
Skills
Customer service
Patience and empathy
Pet waste removal
Price negotiation
Reliability and punctuality
Animal handling expertise
Verbal and written communication
Sanitation practices
Safety procedures
Continuous learning attitude
Relationship building
Grooming best practices
Record keeping
Appointment scheduling
Professionalism and ethics
Hand-eye coordination
Paw pad care
Canine behavior
Safety precautions and measures
Tool sanitation methods
Marketing and promotion
Nail clipping
Pet grooming techniques
Grooming and bathing
Fur cutting techniques
Safe nail trimming
Scissor skills
Facility policies and procedures
Clipper proficiency
Gentle restraint methods
Basic accounting
Animal handling
Ear cleaning techniques
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Honest and dependable
Multitasking
Work planning
Multitasking Abilities
Dependable and responsible
Excellent communication
Decision-making
Self motivation
Time management abilities
Adaptability and flexibility
Critical thinking
Effective communication
Team collaboration
Active listening
Organizational skills
Supply maintenance
Human and animal safety
Team building
Attention to detail
Problem-solving aptitude
Customer communication
Adaptability
Analytical thinking
Animal observations
Analytical skills
Progress documentation
Task prioritization
Professionalism
Reliability
Physical stamina
Work prioritization
Problem identification
Written communication
Interpersonal communication
ADDITIONAL INFORMATION
I am a highly determined individual who is very goal oriented, with expertise in quality customer service, followed by experience in the plant and warehouse I am extremely adaptable to new situations that arise, which would be significant knowledge gain. I know how to make clients feel very assured that their services are taken seriously and with the utmost respect and professionalism.
Timeline
Dog Groomer/Pro Shop Manager
The Beauty Bark
09.2023 - Current
Dog Groomer
Rover Oaks Pet Resort
11.2015 - 11.2016
Kennel Technician/Professional Dog Groomer
Neartown Animal Clinic
01.2014 - 11.2016
Professional Dog Groomer
Twin City Pet Spa
08.2013 - 01.2014
Professional Dog Groomer
Petco
09.2007 - 10.2011
Caffeine Extraction Operator
Maximus Coffee Group/ Formerly Maxwell House Coffee
02.2004 - 09.2007
Professional Pet Bather
Chateau Le Pet
06.2003 - 02.2004
Professional Pet Bather
PetsMart
08.2002 - 06.2003
Bachelor's - Media Communications
Full Sail University
Diploma -
Alief Hastings High School