Zenda Mitchell
Somerville,TN
Summary
Accomplished Store Manager at Family Dollar/ Dollar Tree, adept in inventory control and team leadership, significantly increased customer satisfaction. Leveraged GPS navigation and traffic management expertise across various roles, ensuring safety and efficiency. Skilled in fostering professional relationships and maintaining high safety standards, demonstrating a results-driven approach with a blend of hard and soft skills.
Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Safety oriented construction Flagger with skills cultivated in traffic management. Master of signaling techniques as issued by Manual on Uniform Traffic Control Devices. Acquainted with early hours and late evening work. Available at any time and place with sterling record of safety and efficiency. Dedicated crew member ready for new challenges every day.
Overview
36
36
years of professional experience
Work History
Store Manager
Family Dollar/ Dollar Tree
2015.11 - 2023.04
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Assisted with hiring, training and mentoring new staff members.
- Shipping and receiving, unloading trucks several days a week.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Driver
DDD Escort Service
2007.03 - 2013.07
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Updated logs and tracking documents accurately and according to schedule requirements.
Traffic Control
Longview Bridge And Road
2000.05 - 2006.07
- Conducted regular inspections of traffic control equipment to ensure proper functioning and compliance with safety standards.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Accustomed to nighttime flagging in high traffic areas.
- Familiar with use of hand signaling procedures.
- Calmly managed clearing of path during passage of emergency vehicles.
- Enhanced safety for both drivers and workers by closely monitoring work zones and adjusting flagging signals accordingly.
- Professionally communicated with motorists stuck in stopped traffic.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Reduced accidents in work zones by strictly adhering to federal, state, and local traffic regulations.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Put out barrels and cones to prevent driver access to specific roads or areas.
Bartender
Cowboys
1987.09 - 1999.05
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Education
GED -
C. E.King
Houston,TXSkills
- Customer Service
- Inventory Control
- Team Building and Leadership
- Customer Service
- Documentation And Reporting
- Recruiting and Hiring
- Work Zone Safety
- Hazard Identification
- GPS Navigation
- Equipment Inspection
- Traffic Management
- Traffic laws knowledge
- City and non-city driving
- Valid Driver's License
- Clean Driving Record
- GPS and route planning
Timeline
Store Manager
Family Dollar/ Dollar Tree
2015.11 - 2023.04
Driver
DDD Escort Service
2007.03 - 2013.07
Traffic Control
Longview Bridge And Road
2000.05 - 2006.07
Bartender
Cowboys
1987.09 - 1999.05
GED -
C. E.King
Similar Profiles
Robyn MillerRobyn Miller
Store Manager at Family Dollar/Dollar TreeStore Manager at Family Dollar/Dollar Tree
Jennifer MetcalfJennifer Metcalf
Assistant Manager/ Store Manager at Family Dollar/Dollar TreeAssistant Manager/ Store Manager at Family Dollar/Dollar Tree
Tanya McLainTanya McLain
Store Manager at Family Dollar/Dollar TreeStore Manager at Family Dollar/Dollar Tree