Zenda Mitchell
Somerville,TN
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Store Manager
Family Dollar
10.2015 - 04.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Driver
Triple D Pilot Car Service
06.2009 - 07.2012
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Traffic Control Flagger
Longview Bridge And Road
11.2005 - 04.2007
- Used flagging tools such as stop and slow paddle and red flag.
- Patiently directed motorists towards detours and alternate routes.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Professionally communicated with motorists stuck in stopped traffic.
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Organized and maintained site equipment during slow hours.
- Controlled drivers' speed, movement and routes with hand signals and signs.
Skills
- Cost Management
- Manage Budgets
- Team Leadership
- Store Opening and Closing Procedures
- Accurate Cash Handling/
- Staff Training
- Customer Service
- Merchandising
- Order Supplies
- Shift Checklists
- Goals and Performance
- Project Management
- Time Management
Education
GED -
C E King High School
Houston05.1982
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Store Manager
Family Dollar
10.2015 - 04.2023
Driver
Triple D Pilot Car Service
06.2009 - 07.2012
Traffic Control Flagger
Longview Bridge And Road
11.2005 - 04.2007
GED -
C E King High School
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