Zenda Octavio
Waimea,HI
Summary
Dedicated Client Services Manager with a robust background in the home healthcare industry, proficient in staff recruitment, office management, and client relations. Aiming to leverage skills in employee coordination, data management, and operational support to contribute to the Pacific Missile Range Facility's RDT&E and S&T programs as a Program Support Analyst.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Services Manager
BAYADA Home Health Care
03.2013 - Current
- Orchestrated the recruitment and onboarding of 65+ Habilitation Technicians, aligning with company standards and protocols
- Spearheaded daily operations of the Kauai Habilitation service office, encompassing payroll, scheduling, and administrative oversight
- Cultivated and maintained strong professional relationships, facilitating seamless office operations and client service delivery
- Enhanced client satisfaction and expanded client base through effective account management and rapport-building strategies.
Emergency Room Unit Clerk
KVMH
04.2012 - 02.2013
- Coordinated and expedited patient intake processes, contributing to the efficient operation of the emergency room
- Served as a communication liaison between patients, families, and medical staff, ensuring a high standard of patient care and information accuracy
- Demonstrated strict adherence to patient confidentiality and HIPAA regulations, maintaining the integrity of sensitive information.
Education
High School Diploma -
Waimea High School
Waimea, HI05.1997
Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong administrative and organizational skills
- Effective communication and presentation abilities
- Data analysis and reporting
- Project and time management expertise
- Ability to interpret and follow complex written and oral instructions
- Detail-oriented with a problem-solving mindset
- Capable of managing, tracking, and prioritizing multiple projects
Certification
CPR/First Aid Instructor, 12/2018, Present
Professional References
- Chelsey Canha, 808-346-0778
- Traci Cristobal, 808-652-1031
- Julie Anderson, 619-405-2954
Timeline
Client Services Manager
BAYADA Home Health Care
03.2013 - Current
Emergency Room Unit Clerk
KVMH
04.2012 - 02.2013
High School Diploma -
Waimea High School
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