Intuitive service professional with 12+ years of experience working in both slow and fast-paced environments. Delivered positive client experiences while supporting the team. Passionate about providing customer satisfaction and possessing proven multitasking skills. Experience using highly developed emotional intelligence to lead and manage a team. Extremely effective at educating and training individuals of all skill levels. Specialist with experience in active listening, scheduling coordination, and professionalism. Accomplished in self-management while consistently developing ways to improve company processes.
Hi, I’m
Zenda Lynette Daniels
Customer Service Expert
Brooklyn,NY
Summary
Overview
12
years of professional experience
4
years of post-secondary education
1
Language
2
Certificates
Work History
One Brooklyn Health, Brookdale Hospital Medical Center, Brooklyn, NY
Laboratory Processing Clerk
2022.06 - Current (2 years & 3 months)
Job overview
- Utilizing knowledge of epic and office systems while performing various responsible clerical tasks
- Promptly call 30 plus critical lab reports to doctors, processing of fluids and data entry
- Exceed goals through effective task prioritization and great work ethic
- Handle 30 plus calls per night while actively listening to doctors, handle concerns quickly and escalate major issues to techs and or supervisors
- Maintain established departmental policies, procedures, objectives, safety, environment, and infection control
- Receive and properly handle ambient, refrigerated, and frozen specimens for laboratory analysis
Fillmore Real Estate, Per, Brooklyn, NY
Administrative Assistant
2013.02 - 2022.05 (9 years & 3 months)
Job overview
- Worked alongside Branch Manager and Real Estate Agents to ensure exceptional customer satisfaction
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered 50 plus calls on multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed weekly inventory and ordered supplies when needed to ensure business flowed efficiently
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
NYU Langone Hospital, New York, NY
Dietary Hostess
2019.07 - 2020.09 (1 year & 2 months)
Job overview
- Maintained patient confidentiality as required by NYULMC
- Remained available to 40 plus patients at meal times in on various floors daily with empathy, efficiency and intentionality
- Answered phones in prompt and courteous manner and recorded calls on Diet Office log
- Assembled trays with selected menu items
- Delivered meal trays to patient's bedside as well as in cart to patient care unit(s)
- Reviewed patient census information, articulated menu selections, and worked as liaison to patient Services for meal set up
Tiffany & Co, New York, NY
Lead Brand Ambassador, Customer Service Specialist, Seasonal Sales
2018.10 - 2019.07 (9 months)
Job overview
- Increased sales by 40%, while working alongside Director and Managers to help oversee and push sale goals
- Oversaw hospitality, ordered all ambassador supplies and welcomed every client that entered.
- Oversaw in store cleanings, repairs, engravings and customer issues
- Managed sales floor to make sure up system flowed properly & customers were assisted timely and exclusively
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Education
State University of New York Oswego
B.A. of Arts from Psychology, Creative Writing Arts
2008.01 - 2012.05 (4 years & 4 months)
University Overview
Certification
Food Handlers License [2012-Current]
Skills
Excellent written skills
undefinedTimeline
Laboratory Processing Clerk
One Brooklyn Health, Brookdale Hospital Medical Center
2022.06 - Current (2 years & 3 months)
Dietary Hostess
NYU Langone Hospital
2019.07 - 2020.09 (1 year & 2 months)
Lead Brand Ambassador, Customer Service Specialist, Seasonal Sales
Tiffany & Co
2018.10 - 2019.07 (9 months)
Administrative Assistant
Fillmore Real Estate, Per
2013.02 - 2022.05 (9 years & 3 months)
State University of New York Oswego
B.A. of Arts from Psychology, Creative Writing Arts
2008.01 - 2012.05 (4 years & 4 months)
Food Handlers License [2012-Current]
CPR & First Aide [2012-Current]
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