Intuitive service professional with 12+ years of experience working in both slow and fast-paced environments. Delivered positive client experiences while supporting the team. Passionate about providing customer satisfaction and possessing proven multitasking skills. Experience using highly developed emotional intelligence to lead and manage a team. Extremely effective at educating and training individuals of all skill levels. Specialist with experience in active listening, scheduling coordination, and professionalism. Accomplished in self-management while consistently developing ways to improve company processes.
Hi, I’m
Zenda Lynette Daniels
Customer Service Expert
Brooklyn,NY
Summary
Overview
12
years of professional experience
4
years of post-secondary education
1
Language
2
Certificates
Work History
One Brooklyn Health, Brookdale Hospital Medical CenterBrooklyn, NY
Laboratory Processing Clerk
06.2022 - Current
Job overview
- Utilizing knowledge of epic and office systems while performing various responsible clerical tasks
- Promptly call 30 plus critical lab reports to doctors, processing of fluids and data entry
- Exceed goals through effective task prioritization and great work ethic
- Handle 30 plus calls per night while actively listening to doctors, handle concerns quickly and escalate major issues to techs and or supervisors
- Maintain established departmental policies, procedures, objectives, safety, environment, and infection control
- Receive and properly handle ambient, refrigerated, and frozen specimens for laboratory analysis
Fillmore Real Estate, PerBrooklyn, NY
Administrative Assistant
02.2013 - 05.2022
Job overview
- Worked alongside Branch Manager and Real Estate Agents to ensure exceptional customer satisfaction
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered 50 plus calls on multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed weekly inventory and ordered supplies when needed to ensure business flowed efficiently
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
NYU Langone HospitalNew York, NY
Dietary Hostess
07.2019 - 09.2020
Job overview
- Maintained patient confidentiality as required by NYULMC
- Remained available to 40 plus patients at meal times in on various floors daily with empathy, efficiency and intentionality
- Answered phones in prompt and courteous manner and recorded calls on Diet Office log
- Assembled trays with selected menu items
- Delivered meal trays to patient's bedside as well as in cart to patient care unit(s)
- Reviewed patient census information, articulated menu selections, and worked as liaison to patient Services for meal set up
Tiffany & CoNew York, NY
Lead Brand Ambassador, Customer Service Specialist, Seasonal Sales
10.2018 - 07.2019
Job overview
- Increased sales by 40%, while working alongside Director and Managers to help oversee and push sale goals
- Oversaw hospitality, ordered all ambassador supplies and welcomed every client that entered.
- Oversaw in store cleanings, repairs, engravings and customer issues
- Managed sales floor to make sure up system flowed properly & customers were assisted timely and exclusively
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Education
State University of New York Oswego
B.A. of Arts from Psychology, Creative Writing Arts
01.2008 - 05.2012
University Overview
Certification
Food Handlers License [2012-Current]
Skills
Excellent written skills
Typing 40 wpm
Excellent communication skills
Excellent administrative abilities
Proficient in Microsoft Office
Social Media Expertise
Interpersonal Communication
Active Listening
Data processing
Excellent verbal skills
Complaint resolution
Training development aptitude
Multi-line phone talent
Professional telephone demeanor
POS systems expert
Creative problem solving
Timeline
Laboratory Processing Clerk
One Brooklyn Health, Brookdale Hospital Medical Center
06.2022 - Current
Dietary Hostess
NYU Langone Hospital
07.2019 - 09.2020
Lead Brand Ambassador, Customer Service Specialist, Seasonal Sales
Tiffany & Co
10.2018 - 07.2019
Administrative Assistant
Fillmore Real Estate, Per
02.2013 - 05.2022
State University of New York Oswego
B.A. of Arts from Psychology, Creative Writing Arts
01.2008 - 05.2012