Summary
Overview
Work History
Education
Skills
Timeline
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Zeneida Rivera

Montebello ,CA

Summary

Versatile service-focused leader with 13+ years of experience in Management. Dedicated and responsible for the direction of the daily operations, including supporting customer relationships, overseeing revenue, profit, and cost controls, all while ensuring safety, service and quality measures. Recognized as ambitious, committed and a hardworking leader with history of streamlining operations and increasing results.

Overview

22
22
years of professional experience

Work History

Operations Manager

Central Transport
12.2020 - Current
  • Manage staff of 48+ employees in a multi-cultural team that include, truck drivers, dock personnel, and Line drivers in accordance with the company P&P endorsed by OSHA
  • Generate and analyze profit and loss and balance reports to support ongoing business operations and initiatives: Year Over Year bill increase of 1% by 33 bills
  • Forecast manpower requirements based on company workload and company targets decreasing labor with increased revenue by reducing YOY daily staff count by 9 with a weekly 2% increase in dock production and City production in stops per hour
  • Experienced in applying Federal regulations within the DOT, governing hours, drug and alcohol use, identifying issues with work vehicles inputting maintenance request with shop department m and HMR (Hazardous material regulations)
  • Continuously provide employee recognition programs, maintaining high morale throughout all my operations
  • Diligently developed and implemented a compliant audit plan as the terminal POC from physical space, including equipment (39 tractors, 100+ trailers), personnel, security, paperwork/documentation raising score from 77% to 84% reducing non-compliant issues within the first year
  • Built team through active coaching and mentoring, focusing on knowledge and understanding of tasks, goals with continuous growth, as well as lead daily pre-shift meetings, sharing best practices and addressing needs
  • Maintained optimal staffing levels by successfully assisting in the recruitment process in multiple departments; hiring, training and onboarding
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team

Freight Operations Supervisor

XPO Logistics
12.2017 - 11.2020
  • Successfully implemented continuous improvement action plans, and improved shut-down times to 15 minutes prior to the required time slot, as well as increased Drivers' dispatching-out from 60% range to 80% on-time.
  • Ensured production goals were met by managing tonnage, payroll, and other admin functions, achieving Top Performer in the Region for increasing productivity on the dock, with KPIs such as dock performance going from 70% to 83%.
  • Received the Region Belt for maximizing profit by exceeding trailer weight per trip from 15K to 22k, and maximizing trailer space, resulting in getting the cube of trailer to its max of almost 100 cube.
  • Strategically planned inbound, outbound, and linehaul runs, including handling forecasting, as well as aided customers with inquiries, including tracing shipments, rate quotes, billing, and invoicing.
  • Directly led and supervised a team of Dock Workers/Drivers, planning hourly employee schedules to meet daily operations goals, while monitoring work quality to consistently deliver exceptional customer service.
  • Maintained a clean environment at all times, and ensured dock safety was implemented, as well as enforced all company, FMCSR, OSHA, and DOT policies, rules, regulations, and laws.
  • Efficiently scanned or imaged BOL receipts and verified paperwork, including Hazmat materials, while leveraging deep knowledge of the Less-than-Truckload industry and hazardous materials regulations.
  • Trained new employees on company policies, procedures, safety guidelines as well as job-specific tasks for smooth integration into the team.
  • Reduced shipping errors by closely monitoring inventory and cross-checking shipment information.
  • Conducted regular meetings with staff members to discuss progress updates, challenges faced in daily operations along with possible solutions for continuous improvement efforts.

Manager

GameStop
01.2013 - 12.2017
  • Directly influenced the performance of all staff who interacted with guests, and supported a solution-selling environment, resulting in raising Collectibles revenue by a 20% margin
  • Fostered a competitive team culture and assigned aggressive yet attainable sales quotas, in addition to creating incentives for staff, while also accomplishing individual monthly quota, achieving #1 in the District for Top Performer.
  • Consistently increased revenue on P&L and raised Power-Up Pro Memberships top growth by 10%, as well as raised customer service surveys with positive feedback by 15%.
  • Drove operational effectiveness by establishing weekly schedules, ensuring accordance to payroll policies and validating payroll/payroll forms, as well as maintained a high level of customer focus.
  • Hired and trained staff, overseeing policy compliance and disciplinary processes, while also performing administrative duties such as answering a high volume of phone calls, organizing the calendar, and performing internet research.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Manager Trainer

Footlocker
01.2003 - 01.2013
  • Strategically managed all aspects of a successful business, while driving operational excellence through Associate development, including teaching product knowledge and how to apply their learnings to the customer experience.
  • Introduced several motivational programs to boost employee morale and inspire top productivity, as well as executed plans to drive Key Performance Indicators to increase store revenues and maximize profitability.
  • Executed standards in recruiting, hiring, training, guest services, visual merchandising, and store operations, including scheduling staff to ensure optimal coverage, while improving efficiencies in stocking and receipt tracking.
  • Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
  • Led workshops on leadership development, honing managerial capabilities across multiple departments within the company.
  • Evaluated the effectiveness of existing training programs, implementing data-driven enhancements where necessary.
  • Championed the use of innovative teaching techniques, keeping abreast of industry trends to ensure cutting-edge instruction methodologies were employed.

Education

Undergraduate BSBA - Business Management

Long Beach City College
Long Beach, CA

Skills

  • Leadership & Adaptability
  • Organization
  • Time management
  • Communication
  • Recruitment
  • Accurately Following RTV & MOS Processes
  • Managing Data Integrity on a Micro Level
  • Effective Labor Planning
  • Terminal Audit POC
  • Verifying & Documenting Receipts & Shipments
  • Adhere to Hazardous material laws, ordinances, and regulations
  • DOT and CHP BIT inspection

Timeline

Operations Manager

Central Transport
12.2020 - Current

Freight Operations Supervisor

XPO Logistics
12.2017 - 11.2020

Manager

GameStop
01.2013 - 12.2017

Manager Trainer

Footlocker
01.2003 - 01.2013

Undergraduate BSBA - Business Management

Long Beach City College

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Zeneida Rivera