Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liliona Lusha

Justin,TX

Summary

Operational professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment paired with an indefatigable work ethic I am a formidable partner for any business.

Overview

6
6
years of professional experience

Work History

Baby Sitter

Family Members
08.2023 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Head Hostess

Armend's
03.2023 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Assistant Manager

Joe's Pizza Pasta & Subs
02.2019 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Created lasting relationships with valued customers causing repeat customers to feel included in a family culture.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Ticket Seller

Good Guys Car Show
06.2022 - 07.2022
  • Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.

Education

Associate of Business Administration - Business Administration And Management

North Central Texas College
Gainesville, TX
03-2025

High School Diploma -

Timber Creek Highschool
Keller, TX
06-2023

Skills

  • Patience and Empathy
  • Time Management
  • Strong Work Ethic
  • Reliability
  • Money Handling
  • Customer Relations
  • Product and service knowledge
  • Reservation coordination
  • Exceptional communication

Timeline

Baby Sitter

Family Members
08.2023 - Current

Head Hostess

Armend's
03.2023 - Current

Ticket Seller

Good Guys Car Show
06.2022 - 07.2022

Assistant Manager

Joe's Pizza Pasta & Subs
02.2019 - 02.2023

Associate of Business Administration - Business Administration And Management

North Central Texas College

High School Diploma -

Timber Creek Highschool

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Liliona Lusha