Zenera J. Dawkins-Booker

• Pick up prepackaged orders from Walmart stores.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.

• Maintained day-to-day classroom management and discipline to promote learning initiatives.

• Close sales, upsell, and assist with checkout.
• Investigated and resolved accounting, service and delivery concerns.
• Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
• Researched and corrected customer concerns to promote company loyalty.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Providing superior customer service to members and families by making transportation reservations,
• Efficiently and accurately entered all customer service requests into LogistiCare's data management system,
• Performed all gatekeeping functions related to trip authorization, documenting, and resolving complaints and issues.

• Earn the confidence of several teachers in the district to return as a substitute in their classrooms.
• Created and developed lesson plans to meet students' academic needs.
• Supported students in developing social skills through pre-structured activities and positive reinforcement techniques.

Also worked in this district 10/2007-10/2009

• Continual lifting, loading packages that typically weigh 25-35 lbs., possibly up to 70 lbs on to the conveyor belt.
• Arrange totes from large packages, small packages, and envelopes.
• Loaded items on to truck.
• Unloaded items from truck to sort on conveyor belt based on information on adhesive label.

• Juggle and conserve time and money by consolidating my job & the receptionist's job while the receptionist or supervisor is at lunch or absent
• Attract new customers as well as retained existing customers.
• Greet walk-in customers & Assist with payments, Answer the phones, Record complaints about newspaper, Dispatch complaints.
• Investigated and resolved customer inquiries and complaints quickly.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Successfully complete duties outside my job description such as bringing in carts from the outside and restocking and zoning shelves outside of my area
• Improve customers' shopping experience by providing customer service interactions
• Upholding the store's zeal while sustaining customer loyalty.

• Relieved grieving families' anxieties about making funeral arrangements
• Answer and transfer incoming calls, Assisted with several clerical duties, Process credit card payments,
• Gather information of the deceased, Assist in creating lasting impressions.
• Improved client satisfaction by providing compassionate and personalized funeral services.