Zenia Hernandez
Restaurant Manager
Sarasota,FL
Summary
Dedicated, hardworking professional adept at FOH and BOH operations, demonstrated team leader with excellent staff management skills, strongly passionate about providing the highest level of service to customers and creating pleasant work environment for staff.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
The Grove Restaurant
Lakewood Ranch , FL
09.2021 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and go above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Coordinated with catering staff to deliver food services for special events and functions.
- Led and directed team members on effective methods, operations, and procedures.
Bartender
The Grove Restaurant
Lakewood Ranch , FL
07.2021 - 08.2021
- Followed strict recipes and drink measurements to minimize product used.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
The Grove Restaurant
Lakewood Ranch , FL
12.2020 - 06.2021
- Upsold high-profit items such as entrees, appetizers and mixed drinks and wine to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Sushi Chef
The Grove Restaurant
Lakewood Ranch , FL
06.2020 - 11.2020
- Utilized culinary techniques to create visually appealing dishes.
- Collaborated with staff members to create meals for large banquets.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Set up and broke down kitchen for service.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Modified recipes to accommodate dietary restrictions and allergies.
Line Cook
Pier 22
Bradenton, FL
06.2019 - 05.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
BBA - Marketing
Unitec
Honduras 01.2014 - 10.2018
Skills
Trained in performance and wage reviews
Staff Scheduling
Passion for customer satisfaction
Natural leader
Staff Management
Order delivery practices
Timeline
Restaurant Manager
The Grove Restaurant
09.2021 - Current
Bartender
The Grove Restaurant
07.2021 - 08.2021
Server
The Grove Restaurant
12.2020 - 06.2021
Sushi Chef
The Grove Restaurant
06.2020 - 11.2020
Line Cook
Pier 22
06.2019 - 05.2020
BBA - Marketing
Unitec
01.2014 - 10.2018