Zenia Hill
Attentive Learner
Summary
Ambitious Caregiver with extensive experience in patient care and hospital administrative functions. Strong health guideline skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Empathetic and commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations. Efficient and reliable Caregiver with experience in hospital settings, senior living facilities and in-home care. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Proactive individual focused on delivering high-quality patient-centered care. Skilled in overseeing acute and chronic conditions.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Activities Assistant
Good Samaritan Society
5 2023 - Current
- Documented preferences and helped develop relevant activities.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
- Engaged residents through events, small groups, and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Maintained master calendar and relevant records.
- Evaluated supplies and requested purchases to meet activity plans.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
- Provided emotional support and companionship to improve quality of life for residents.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Ophthalmic Technician
Filmore Eye Clinic
08.2022 - 04.2023
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Human Resources Manager
All Ways Caring Home Care
03.2022 - 06.2022
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
Shift Schedule Manager/Receptionist
All Ways Caring Home Care
04.2021 - 06.2022
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Examined, categorized and sorted incoming documents.
- Kept documentation and records accurate and up-to-date with latest medical supply.
In-Home Caregiver
All Ways Caring Rescare
11.2020 - 06.2022
- Cleaned and connected to access sites such as catheters while following infection control protocols.
- Kept close eye on disabled veteran vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed of progress by enhancing lives through effective compassionate care.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Easily adaptable to different environments resulting in most requested caregiver.
- Promoted to scheduling manager within 5 months of employment.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Caregiver
Paramount Senior Living
07.2020 - 06.2022
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Helped provide residents with healthy meals, and cook meals to provide adequate nutrition for resident wellbeing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and voted as employee of the month within 3 month employment. Continues to deliver and maintain 5 star quality patient care
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Safety Supervisor
Travis Elementary School
01.2020 - 03.2020
- Completed workplace safety and hazard inspections.
- Ensured safety of school grounds and surrounding public areas.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Worked with children ages 4 to 10 to understand needs and provide a secure educational environment.
Belt Tender
United Parcel Service
11.2006 - 08.2008
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted and placed packages into distribution vehicles and postal office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Loaded parcels onto processing equipment, removed non-processable packages and maintained continuous sorting feed.
Certified Nursing Assistant
St. Anthony's Medical Center
06.2006 - 11.2007
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Obtained client medical history, including medication information, symptoms and allergies.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep CNAs informed of changes.
Bank Teller
Bank Of Hegewisch
02.2005 - 10.2006
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Customer Service Representative
The Home Depot
11.2004 - 12.2005
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Certified Nursing Assistant
Scottish Home
04.2003 - 10.2004
- Obtained client medical history, including medication information, symptoms and allergies.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients.
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Belt Tender
United Parcel Service
07.2001 - 06.2003
- Increased productivity by resolving mechanical issues.
- Led distribution team in delivery of parcels resulting in 100% deliveries.
- Drove operational improvements which resulted in reduced belt malfunctions.
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
- Facilitated maintenance of belt driven machinery by maintaining, equipment.
Education
Certified Nursing Assistant
Morton College
Cicero, IL 06.2003 - 09.2003
Cardiology Technician
Medical Careers Institute
Chicago, IL 01.2005 - 06.2005
General Education
Morton College
Cicero, IL 08.2006 - 02.2007
Emergency Medical Technology
Vallejo Regional Education Center
Fairfield, CA 05.2020 - Current
Volunteer Work
Airman's Attic (Holloman AFB/Travis AFB) 2013-2017
Key Duties: Sorted household goods for distribution to military members and their families.
Special Needs Task Force 2013-Present
Key Duties: Team member who planned events, support systems and distribution of valuable information to military special needs families.
Travis Elementary School Room Parent 2018-Present
Key Duties: Assists teachers with communicating information to parents, as well as planning class events and organizing volunteer opportunities.
Key Spouse 2019-Present
Key Duties: Assists the squadron commander with distribution of military information and resources for servicemembers at home station and deployed locations.
24 Hour Externship (Vallejo Regional Education Center/Falcon) 2020-Present
Key Duties: Performed Emergency Medical Technician duties under licensed supervision.
Timeline
Ophthalmic Technician
Filmore Eye Clinic
08.2022 - 04.2023
Human Resources Manager
All Ways Caring Home Care
03.2022 - 06.2022
Shift Schedule Manager/Receptionist
All Ways Caring Home Care
04.2021 - 06.2022
In-Home Caregiver
All Ways Caring Rescare
11.2020 - 06.2022
Caregiver
Paramount Senior Living
07.2020 - 06.2022
Emergency Medical Technology
Vallejo Regional Education Center
05.2020 - Current
Safety Supervisor
Travis Elementary School
01.2020 - 03.2020
Belt Tender
United Parcel Service
11.2006 - 08.2008
General Education
Morton College
08.2006 - 02.2007
Certified Nursing Assistant
St. Anthony's Medical Center
06.2006 - 11.2007
Bank Teller
Bank Of Hegewisch
02.2005 - 10.2006
Cardiology Technician
Medical Careers Institute
01.2005 - 06.2005
Customer Service Representative
The Home Depot
11.2004 - 12.2005
Certified Nursing Assistant
Morton College
06.2003 - 09.2003
Certified Nursing Assistant
Scottish Home
04.2003 - 10.2004
Belt Tender
United Parcel Service
07.2001 - 06.2003
Activities Assistant
Good Samaritan Society
5 2023 - Current
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