Zenia Mehta
cumming,GA
Summary
Product Manager with over 13 years of experience in Payments and FinTech, specializing in delivering innovative payment solutions and enhancing operational efficiency. Proven ability to lead cross-functional teams, manage complex integrations, and drive business growth through data-driven decision-making. Expertise in product strategy, roadmap development, stakeholder management, and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Manager
City of Baltimore
01.2024 - Current
- Led the integration of a new payment vendor, replacing five different vendors across 25 applications, supporting various payment methods (VISA, MASTERCARD, Google Pay, Apple Pay).
- Managed over 10 concurrent projects, coordinating between payment service providers (Stripe, Opengov, Tyler Munis) and ensuring alignment with city financial systems.
- Developed product roadmaps and business cases to streamline payment processes, improving operational efficiency.
- Provided weekly progress updates to senior leadership, resolving challenges and implementing phase-wise enhancements.
- Analyzed customer feedback (VoC) to drive product adoption and improve user engagement by 20%.
Product Owner
Global Payments
08.2019 - 12.2023
- Led the integration of Google Products (YouTube, Google Play, Ads, Cloud) with the Global Payments platform to support omnichannel payments.
- Developed an API adaptor to facilitate seamless real-time payments between Google and Global Payments.
- Collaborated with cross-functional teams (Sales, Marketing, Finance) to align product development with market needs, increasing revenue by 30%.
- Managed payment processing requirements across multiple geographies and currencies, ensuring compliance with local regulations.
Senior Business Analyst
PNC Financial Services
10.2014 - 07.2019
- Managed the development of REVS, a real estate valuation service platform, streamlining the property valuation process.
- Delivered 1,000+ functional specifications, use cases, and test cases, ensuring successful product delivery.
- Led compliance efforts for the Customer Due Diligence (CDD) project, implementing regulatory requirements across KYC processes.
Education
Bachelor of Technology - Information Technology
Maharshi Dayanand University
India06.2010
Skills
- Payments Operations & Solutions
- Product Strategy & Roadmap
- Cross-functional Team Leadership
- Customer-Centric Product Development
- Compliance & Risk Management
- Data-Driven Decision Making
- Agile & Waterfall Methodologies
- OKR Setting & Tracking
- Product Lifecycle Management
Certification
- Certified Scrum Product Owner
- Lean Six Sigma Green Belt
- AHIP AHM- 250 certified
Timeline
Product Manager
City of Baltimore
01.2024 - Current
Product Owner
Global Payments
08.2019 - 12.2023
Senior Business Analyst
PNC Financial Services
10.2014 - 07.2019
Bachelor of Technology - Information Technology
Maharshi Dayanand University
Similar Profiles
Joshua CarrJoshua Carr
Special Assistant to the Mayor at City of BaltimoreSpecial Assistant to the Mayor at City of Baltimore
Tyler RitzTyler Ritz
Laborer at City of BaltimoreLaborer at City of Baltimore
Brenda NettoBrenda Netto
Lifeguard at City of BaltimoreLifeguard at City of Baltimore