Zenia Quesada
Apache Junction,AZ
Summary
Results-driven healthcare operations leader with 15+ years of clinical and administrative experience. Proven ability to manage staffing, coordinate multidisciplinary teams, streamline operational workflows, and ensure compliance in fast-paced medical settings. Strong communicator fluent in English and Spanish, adept at training staff, resolving operational challenges, and improving patient experience.
Overview
20
20
years of professional experience
Work History
Transition Care Coordinator
One Medical Seniors
06.2024 - Current
- Coordinated patient care plans to ensure timely access to services.
- Facilitated communication between healthcare teams and patients for optimal outcomes.
- Managed appointment scheduling and follow-up processes for improved efficiency.
- Assisted in the development of patient education materials to enhance understanding.
- Monitored patient progress and reported changes to healthcare providers effectively.
- Implemented best practices in care coordination to streamline workflows and services.
- Used company software and databases to maintain records of services performed and patient conditions.
Interim Care Team Manager / Team Lead
Iora / One Medical
11.2022
- Executed day-to-day leadership responsibilities including shift coordination, communication with clinical staff, and monitoring compliance items such as expirations and inventory.
- Facilitated team huddles and walk-throughs to align staff on operational priorities and maintain service quality.
Health Coach
One Medical Seniors
06.2022 - 07.2023
- Developed personalized health plans tailored to client goals and needs.
- Conducted one-on-one coaching sessions, fostering motivation and accountability.
- Educated clients on nutrition, exercise, and wellness strategies for improved lifestyle choices.
- Implemented behavior change techniques to enhance client engagement and success rates.
- Collaborated with healthcare professionals to align coaching strategies with medical recommendations.
- Utilized digital tools for tracking client metrics and maintaining communication.
- Maintained records of clients' health progress and compared to health goals.
Operations Assistant / Phlebotomist
Iora / One Medical
06.2021 - 06.2022
- Serve as an operations lead supporting daily clinic functions, patient flow, and staff needs.
- Act as the primary point of contact for technology and EMR questions, helping to onboard staff to clinic systems and troubleshoot workflow bottlenecks.
- Coordinate patient records and ensure HIPAA-compliant handling of confidential documentation.
Staffing Coordinator
Steward Health Care
07.2019 - 06.2021
- Directed staffing activities across units by assessing needs, assigning float/flex personnel, and coordinating agency resources.
- Developed and implemented a communication tool to streamline requests between Nurse Managers and staffing teams.
- Supported weekly payroll processes and maintained staffing records to improve operational transparency.
Certified Nursing Assistant (CNA)
Mountain Vista Medical Center
01.2019 - 06.2021
- Provided direct patient care while collaborating closely with nursing leadership.
- Monitored patient status, completed clinical documentation, and communicated care concerns to supervising nurses to support safe, patient-centered care delivery.
Lab Assistant
Mountain Vista Medical Center
05.2008 - 06.2021
- Managed phlebotomy schedules and specimen workflow for inpatient and outpatient services.
- Entered orders/results, coordinated external lab sends, and supported CAP survey preparation and competency testing for point-of-care procedures.
Labor & Delivery Secretary
Mesa General Hospital / Mountain Vista Medical Center
01.2006 - 05.2008
- Coordinated patient admissions and charting for labor & delivery, prepared delivery rooms and supplies, and maintained communication between clinical teams to ensure readiness for deliveries.
Education
AMCA Certification - Medical Assistant
American Medical Certification Association
Online 11-2023
Associate of General Studies -
Central Arizona College
05.2018
CNA / Patient Care Technician Certificate - LNA License
Gateway Community College
12.2016
Phlebotomy Technician Certificate -
Pima Medical Institute
07.2004
High School Diploma -
Rio Rico High School
05.2004
Skills
- Leadership & team management
- Staffing & scheduling strategy
- Payroll support
- Employee communication & coordination
- Process improvement & workflow optimization
- EMR & clinical systems (Cerner, McKesson HLab, RALS, Iora/One Medical Chirp), Innovvaccer, 1Life
- Phlebotomy & laboratory operations
- Compliance & quality support (CAP)
- Bilingual: English & Spanish
- Training & onboarding
Timeline
Transition Care Coordinator
One Medical Seniors
06.2024 - Current
Interim Care Team Manager / Team Lead
Iora / One Medical
11.2022
Health Coach
One Medical Seniors
06.2022 - 07.2023
Operations Assistant / Phlebotomist
Iora / One Medical
06.2021 - 06.2022
Staffing Coordinator
Steward Health Care
07.2019 - 06.2021
Certified Nursing Assistant (CNA)
Mountain Vista Medical Center
01.2019 - 06.2021
Lab Assistant
Mountain Vista Medical Center
05.2008 - 06.2021
Labor & Delivery Secretary
Mesa General Hospital / Mountain Vista Medical Center
01.2006 - 05.2008
Associate of General Studies -
Central Arizona College
CNA / Patient Care Technician Certificate - LNA License
Gateway Community College
Phlebotomy Technician Certificate -
Pima Medical Institute
High School Diploma -
Rio Rico High School
AMCA Certification - Medical Assistant
American Medical Certification Association