Zenia Robles
Chandler,AZ
Summary
8+ years experience in customer service, data entry and administrative assistant
Computer literate: Word, Database, Internet, Email, familiar with Power Point & Excel
Willing to take on additional responsibilities and challenges
Works effectively as a team member
Strong attention to detail, customer service and listening skills, highly motivated, creative and flexible
Bilingual- English and Spanish
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
Galls
Phoenix, Arizona
01.2016 - Current
- Coordinated customer service initiatives and staff training.
- Monitored staff performance and provided feedback.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of financial transactions.
- Organized daily workflow to maximize efficiency and productivity.
- Implemented new operational procedures to enhance customer experience.
- Managed inventory levels of cash, supplies, and other resources.
- Reviewed customer account information for accuracy and completeness.
Education
Some College (No Degree) - Medical Billing And Coding
Arizona College
Mesa, AZSkills
- Opening and closing procedures
- Safety protocol
- Customer and vendor relations
- Sales management
- Work Prioritization
- Customer Service
- Team Player
Timeline
Branch Operations Manager
Galls
01.2016 - Current
Some College (No Degree) - Medical Billing And Coding
Arizona College
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