Zenia Rosales
Richmond,CA
Summary
Seasoned Recreation Leader and hospitality professional with a proven track record at Stanislaus County Police Activities League and Baja Fresh. Excelled in fostering positive relationships and enhancing customer experiences through exceptional service and efficient schedule management. Demonstrated expertise in activity planning and safety monitoring, significantly improving participant satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recreation Leader
Stanislaus County Police Activities League
Modesto, CA
01.2023 - 05.2024
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Supervised groups of up to Number children under age Number from arrival through departure at end of day.
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
- Transitioned participants between activities, rest periods and field trips.
Waitress Supervisor
Baja Fresh
Modesto, CA
11.2020 - 12.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Restaurant Waiter
El Capitan Taqueria Y Mariscos
Modesto, CA
05.2017 - 09.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Modesto High School
Modesto, CA05.2017
Skills
- Customer service skills
- Computer Skills
- Schedule Management
- Activity Planning
- Daily Reporting
- Safety Monitoring
- Policy Implementation
- Facility Management
Certification
CPR
First Aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Recreation Leader
Stanislaus County Police Activities League
01.2023 - 05.2024
Waitress Supervisor
Baja Fresh
11.2020 - 12.2022
Restaurant Waiter
El Capitan Taqueria Y Mariscos
05.2017 - 09.2020
Modesto High School