Zenisha Kennedy
Yulee,FL
Summary
Dedicated Resident Care Aide with strong expertise in health administration and effective communication. Proven ability to monitor resident health and facilitate care plan development, ensuring quality support and collaboration within healthcare teams. Compassionate healthcare professional skilled in care plan development and documentation. Experienced in monitoring resident behavior and effectively communicating changes to nursing staff, contributing to enhanced resident well-being and satisfaction through collaborative efforts.
Overview
2025
2025
years of professional experience
Work History
Resident Care Aide
The Lakeside at Amelia Island
Fernandina Beach, Florida
09.2023 - 05.2024
- Monitored resident health and reported changes to nursing staff promptly.
- Documented resident care activities accurately in electronic health records system.
- Collaborated with team members to ensure timely care and support for residents.
- Observed and documented changes in resident behavior consistently.
- Facilitated communication between family members and healthcare professionals about resident needs.
- Preserved patient dignity while demonstrating sensitivity to cultural diversity.
- Requested and restocked supplies in tub rooms, linen storage, and personal areas.
- Participated in staff meetings, contributing input on resident care plans.
DSP
Care Centers of Nassau
Fernandina Beach, Florida
- Implemented individualized support plans to meet client needs effectively.
- Ensured that all resident care is provided according to established policies and procedures.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Monitored client behavior and reported changes to the care team promptly.
- Facilitated social activities to promote engagement and community inclusion.
- Maintained accurate documentation of client interactions and progress notes.
- Collaborated with healthcare providers to ensure comprehensive care delivery.
- Communicated effectively with families regarding client well-being and concerns.
- Trained new staff on best practices for supporting individuals with disabilities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Tracked and reported clients' progress based on observations and conversations.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
Paraprofessional
Plainfield Board of Education
Plainfield, Connecticut
- Collaborated with educators to develop individualized education plans for students.
- Participated in training sessions to enhance skills and knowledge in special education practices.
- Monitored student behavior and provided feedback to maintain a positive environment.
- Assisted teachers with classroom management and student engagement activities.
- Supported students in daily learning tasks and improved understanding of subjects.
- Supported students throughout academic instruction and assignments.
- Provided guidance to students in the classroom setting.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Supervised small groups of students during instruction time.
- Attended professional development workshops related to job responsibilities.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
Customer Service Cashier
Walmart
Lisbon , CT
- Assisted customers with inquiries and provided product information promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints professionally to enhance satisfaction and loyalty.
- Monitored inventory levels at checkout and restocked items as needed.
- Trained new cashiers on register operations and customer service best practices.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Complied with all health and safety regulations while performing job duties.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Education
Bachelor of Science - Healthcare Administration
DeVry University
Illinois City, ILSkills
- Health administration
- Electronic health records
- Care plan development
- Effective communication
- Team collaboration
- Client monitoring
- Healthcare reporting
- Privacy and confidentiality
- Memory care
- Customer service
- Inventory management
References
References available upon request.
Timeline
Resident Care Aide
The Lakeside at Amelia Island
09.2023 - 05.2024
DSP
Care Centers of Nassau
Paraprofessional
Plainfield Board of Education
Customer Service Cashier
Walmart
Bachelor of Science - Healthcare Administration
DeVry University
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