Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Zenith Morel

Passaic,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Kitchen Manager

Fairfield Inn By Marriott Savannah Midtown
East Rutherford, NJ
08.2019 - Current

- Manage kitchen staff and coordinate food orders.

- I ensure that high standards of food taste and quality are maintained at all times.

- I create inventory labels and store products in accordance with food safety rules and regulations.

- I keep kitchen, storage and work areas clean and organized.

- I maintain all kitchen equipment in safe and functional condition and report any problems promptly.

- I resolve customer complaints in a timely manner by maintaining a positive attitude toward guests at all times.

- I promote an atmosphere of teamwork among kitchen staff members by encouraging open communication between team members.

Senior Customer Service Representative

Primor &Vittorio D' Firenze
Paterson, NJ
07.2016 - 08.2019

- Carried out reception activities of the different merchandise available for purchase in the store.

– Created, updated and maintained the database for existing and future potential customers.

– Promote and offer goods and services according to the needs of the company's prospects and

consumers.

– Marketed through different communication channels, specifically: Telecommunications and Direct Sales.

– Packed the corresponding merchandise offered or requested by each client and later created the

labels for shipping.

– Oversaw the dispatch of different items with the company (UPS) to the respective addresses of each

customer.

– Fulfilled orders of merchandise sent to different clients and provided risk management analysis.

– Carried out post-sale to ensure consumer loyalty and thereby convert them into repeat buyers.

– Conducted a complete accounting of all assets the company possesses to track inventory.

Education

Bachelor of Arts - Marketing

Santiago University of Technology
Mao, Valverde

Associate of Science - Radiography

Passaic County Community College
Paterson, NJ

Skills

  • Well organized and detail oriented
  • Ability to work independently
  • Excellent management and relationship building skills
  • Proficient computer skills (Microsoft Office-Word, Excel and PowerPoint)
  • Experienced with Point-of-Sale Systems
  • Product Rotation
  • Inventory Management
  • Supply Ordering
  • Food Safety
  • Food Preparation

Languages

Spanish
Native/ Bilingual
English
Limited

References

References available upon request.

Timeline

Kitchen Manager

Fairfield Inn By Marriott Savannah Midtown
08.2019 - Current

Senior Customer Service Representative

Primor &Vittorio D' Firenze
07.2016 - 08.2019

Bachelor of Arts - Marketing

Santiago University of Technology

Associate of Science - Radiography

Passaic County Community College
Zenith Morel