Zenitra Kinchion
Arlington,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Business Office Clerk
Penske Logistics
Arlington, Texas
02.2018 - 10.2022
- Clerk Perform as an assistant to both the Warehouse Supervisors and the Warehouse clerical
- Processed incoming payments, including cash, checks, and credit cards.
- Writing Orders, Making Bills of Lading, Checking in Trucks, Answering Phones, Communicating with Customers and Drivers, Data Entry, and Record-keeping
- This individual must be able to lead, coordinate, and prioritize Warehouse operation tasks as directed by their Supervisor.
- Answered customer inquiries regarding billing and payment issues.
Customer Service Rep and Order Processor
StichFix
Dallas
01.2015 - 01.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Express Claim Rep ll
Allstate
Dallas, Tx
10.2022
- Reviewed insurance policies and determined coverage eligibility based on policy language.
- Investigated suspicious claims to identify potential fraud or abuse.
- Resolved customer inquiries regarding claim status, payments, and denials in a timely manner.
- Inspected damaged property to assess damages related to claims.
- Negotiated settlements with claimants when appropriate.
- Prepared adjustment documents for processing of payments or denials of claims.
- Maintained accurate records of all claim activities in accordance with company procedures and guidelines.
Education
Diploma -
Midwest City High
05-2006
Associate's degree in Business Information Systems -
Mid-del Technology Center
Skills
- Active listening
- Adaptability
- Attention to detail
- Collaboration
- Conflict resolution
- Creativity
- Critical thinking
- Decision-making
- Effective communication
- Emotional intelligence
- Empathy
- Proofreading documents
- Scheduling appointments
- Negotiation skills
- Open-mindedness
- Patience
- Persuasion
- Problem-solving
- Product knowledge
- Time management
- Writing skills
Personal Information
Title: Customer Service Representative
Languages
English
Awards
- Reporter, 08/01/04, 05/01/06, For Business Association
- Certified Customer Experience Professional
Timeline
Express Claim Rep ll
Allstate
10.2022
Business Office Clerk
Penske Logistics
02.2018 - 10.2022
Customer Service Rep and Order Processor
StichFix
01.2015 - 01.2018
Diploma -
Midwest City High
Associate's degree in Business Information Systems -
Mid-del Technology Center
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