Zenna Ibrahim
Baker,LA
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Cafe Phoenicia. Proven ability to enhance guest relations and optimize seating efficiency through effective time management and multitasking. Skilled in POS software and adept at handling inquiries, ensuring a positive dining experience while driving sales through up-selling techniques.
Overview
2
2
years of professional experience
Work History
Host
Cafe Phoenicia
04.2024 - Current
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservations using restaurant management software to optimize seating efficiency.
- Assisted with menu explanations, enhancing guest dining experience through knowledge of offerings.
- Collaborated with team members to maintain a clean and welcoming environment.
- Answered phone calls to take orders, give information and document reservations.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Handled guest inquiries and complaints, providing prompt resolutions.
- Assisted in training new hosts on procedures and customer service standards.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
Volunteer
Fall Festival
10.2025 - 10.2025
- Collaborated with team members to streamline volunteer onboarding processes, enhancing overall efficiency.
- Coordinated logistics for workshops, ensuring timely communication and resource availability.
- Supported fundraising efforts by managing outreach communications and social media campaigns.
- Organized and supervised activity stations for children, engaging them in structured games where they could win prizes.
- Led group discussions and activities to meet different community needs.
Education
Bachelor of Science - Software Engineering
Louisiana State University
Baton Rouge, LA05-2029
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- POS software
- Guest relations
- Up-selling techniques
- Foreign language skills
- Phone etiquette
- Complaint handling
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Volunteer
Fall Festival
10.2025 - 10.2025
Host
Cafe Phoenicia
04.2024 - Current
Bachelor of Science - Software Engineering
Louisiana State University