Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ze'Nobeya Townson

Leland,MS

Summary

Three year experienced, highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Is also a very reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Warehouse Picker

Dollar General Distribution Center
11.2022 - 03.2023


  • Collaborated with team members to achieve daily pick and pack goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Utilized warehouse management system to accurately track and update inventory records.
  • Picked and packed order items.
  • Safely and securely loaded items to prevent damage during transport.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Front Desk Receptionist

Legacy Manor
10.2021 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.


Customer Service Representative

Cigna
03.2020 - 06.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed and updated databases to handle customer data.

Education

Pharmaceutical Sciences

Mississippi Delta Community College
Moorhead, MS
11.2022

High School Diploma -

Leland High School
Leland, MS
05.2021

Skills

  • Motivated Team Player
  • Conveyor Systems
  • Performance Goals
  • Coordinating Work Orders
  • Customer Needs Assessments
  • Filing
  • Multi-Line Telephone Systems
  • Scheduling
  • Listening Skills
  • Staff Development
  • Resolving Complaints
  • Dispensing Medications
  • Drug Delivery Mechanisms
  • Verifying Orders

Accomplishments

  • Gained admission to Mississippi Delta Community's pharmacist program.
  • Graduated and became a certified Pharmacy Technician.

Certification

  • Certified Pharmacy Technician

Timeline

Warehouse Picker

Dollar General Distribution Center
11.2022 - 03.2023

Front Desk Receptionist

Legacy Manor
10.2021 - 08.2022

Customer Service Representative

Cigna
03.2020 - 06.2021

Pharmaceutical Sciences

Mississippi Delta Community College

High School Diploma -

Leland High School

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Ze'Nobeya Townson