ZENOBIA GOODLOE

• Partner with the providers and team to implement Heartland Dental systems to optimize office potential
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided supervision and management to team of support personnel.
• Addressed and remedied all patient or team member issues.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Boosted staff morale by offering constructive feedback and specific direction.
• Developed close working relationships with front office and back office staff.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Oversaw accounting, budgeting, and financial reporting.
• Excellent in building team culture within the practice.
• Excellent with patient care.

• Submitted loan applications to underwriter for verification and recommendations.

• Compiled database of loan applicants' credit histories, financial statements and other financial information.

• Maintained strict confidentiality of bank records and client information.

• Monitored key dates to obtain information by deadlines.

Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.

• Assign loans to processors and closers

• Conducted full claim investigations and reported updates and legal actions.
• Promoted available products and services to customers during service, account management and order calls.
• Investigated and resolved customer inquiries and complaints quickly.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
• Cross-trained and backed up other customer service managers.
• Developed, updated and organized CRM, Hod Mod, Rx Nova, Rx Connect, Emme, PBS, databases to handle customer questions in regards to RX scripts and mail orders, Claims, and Benefit data.
• Checked documentation for accuracy and validity on updated systems.
• Verified client information by analyzing existing evidence on file.
• Handled 50 calls per day to address customer inquiries and concerns
• I worked 40 hours per week

• Provided Administrative Support to Administrators, Teachers and Staff that allowed school to run efficiently.
• Managed all office duties, first point of contact for parents and students.
• Managed accounts receivable and accounts payable for yearly budget, managed staff accounts, reconciled and collected all student fees, made all school deposits. Monitored and managed schools credit cards.
• Extensive professional communication written communication via email to various points of contact through out district.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Maintained staff directory updating information regularly.
• Monitored administrator's work calendar and scheduled appointments, meetings and travel.
• Sorted and distributed office mail and recorded incoming shipments for school records.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and teacher's appointments for staff te
• restocked supplies to maintain adequate stock levels.
• Coached new employees on administrative procedures, company policies and performance standards.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.