Zenobia Hopkins
Norcross ,GA
Summary
Dynamic Store Manager with a proven track record at McDonald’s, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and training initiatives. Successfully managed inventory and cash control, driving operational efficiency and fostering a positive work environment. Committed to achieving high-quality service levels and employee development.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Store Manager
McDonald’s
06.1999 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Deli Manager
Publix
01.2013 - 03.2025
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
Storage Manager
Public Storage
05.2000 - 01.2013
- Optimized storage space utilization by implementing efficient warehouse layouts and inventory management systems.
- Reduced storage costs by negotiating better contracts with suppliers and streamlining transportation processes.
- Oversaw budget planning for the storage department, identifying areas for potential cost savings while maintaining high-quality service levels.
- Stayed current on industry trends, incorporating new technologies and methodologies to maintain a competitive edge in storage management practices.
Education
Associate - Buisness
University of Phoenix
Phoenix, AZ06.2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Retail inventory management
- Shift scheduling
- Cash management
- Employee training
- Inventory control
- Recruiting and hiring
- Leadership development
- Supply ordering
- Store displays
- Policies and procedures
- Staff supervision
- Employee scheduling
- Accurate cash handling
Timeline
Assistant Deli Manager
Publix
01.2013 - 03.2025
Storage Manager
Public Storage
05.2000 - 01.2013
Store Manager
McDonald’s
06.1999 - Current
Associate - Buisness
University of Phoenix
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