ZENOBIA JONES
OXFORD
Summary
Innovative and performance-driven School Operations Leader with over 10 years of experience in K-12 education settings, specializing in operational strategy, student enrollment, facilities oversight, stakeholder engagement, budget management, and compliance. Proven success in managing cross-functional teams, streamlining systems, and driving continuous improvement across campus operations. Committed to ensuring high-functioning school environments that enable student success and instructional excellence.
Overview
14
14
years of professional experience
Work History
Operations
Alliance for Progress Charter School
12.2024 - Current
- Streamlined business operations by implementing efficient processes and policies.
- Streamlined administrative processes for improved efficiency in campus operations.
- Increased employee productivity, providing comprehensive training on inbound operations.
- Directed operations, planning, and administration of departments.
- Oversaw vendors and managed operations to achieve milestones.
- Conducted thorough operations reviews, resulting in increased productivity.
- Modernized operations with strategic process improvements.
- Collaborated with colleagues on special projects aimed at improving overall school operations and academic performance levels among students.
Assistant Principal of Operations
Mastery Charter Schools
08.2021 - 03.2024
- Directed all non-instructional operations for a K-8 school serving over 500 students, ensuring operational excellence across daily campus functions.
- Led student recruitment strategy, yielding 100% enrollment through community engagement events, feeder school partnerships, and effective enrollment campaigns.
- Managed a $3M+ operational budget including vendor contracts, payroll processing, and procurement, achieving cost savings while maintaining service quality.
- Supervised school-wide operational compliance including FERPA, food services, transportation logistics, and campus safety protocols.
- Conducted quarterly data reviews and led performance improvement planning aligned to strategic school goals.
- Oversaw HR functions including staff scheduling, leave tracking, onboarding, and employee relations, in alignment with central HR policy.
- Built and sustained family and community partnerships, driving engagement and trust through regular communication and responsive service.
Operations Manager
Mastery Charter Schools
08.2019 - 08.2021
- Supported day-to-day school operations, managing logistics for enrollment, attendance, facilities, and front desk administration.
- Facilitated state reporting and ensured data integrity in PowerSchool and other SIS platforms.
- Managed custodial, security, and transportation vendor relationships, ensuring timely service delivery and compliance with SLAs.
- Coordinated logistics for school-wide events, including testing, open houses, and professional development days.
- Tracked and deposited school-based funds, oversaw petty cash processes, and supported audit preparation.
- Served as the primary liaison for internal and external communications related to school operations.
Literacy Support Teacher
Mastery Charter Schools
08.2018 - 08.2019
- Delivered small-group ELA interventions aligned to schoolwide literacy benchmarks, targeting Tier II and Tier III student needs.
- Collaborated with SPED and general education staff to create inclusive and differentiated instructional plans.
- Led data-driven student progress meetings, contributing to 75%+ student growth within targeted cohorts.
Learning Ambassador (Trainer)
Amazon Fulfillment Center
11.2017 - 08.2018
- Trained new associates in compliance and safety protocols across multiple warehouse functions including packaging and inventory.
- Developed standard operating procedures for onboarding workflows, reducing training time by 25%.
Attendance Coordinator
Mastery Charter Schools
08.2014 - 11.2017
- Managed attendance systems to reduce chronic absenteeism and increase compliance with truancy laws.
- Maintained daily contact with families regarding student absences, lateness, and interventions, contributing to a 10% improvement in daily attendance rates.
- Partnered with school leadership and local agencies to develop action plans for at-risk students.
Program Instructor & Bus Driver
Boys & Girls Clubs of Philadelphia
02.2011 - 11.2017
- Designed and facilitated youth development programs focused on leadership, life skills, and culinary arts.
- Developed safe and efficient transportation routes; ensured the safety and supervision of youth during travel.
Education
Bachelor of Arts - Business Administration
Strayer University
Philadelphia, PA06.2021
Associate of Arts - Business Administration, Health Services Management
Strayer University
Philadelphia, PA06.2018
Skills
- PowerSchool
- ESchool
- Microsoft Office Suite
- Google Workspace
- Merchandising operations
- Budgeting Tools
- Facility Request Systems
CORE COMPETENCIES
- School Operations Management
- Cross-Functional Team Leadership
- Student Recruitment & Retention
- Budgeting & Financial Oversight
- HR Compliance & Staff Onboarding
- Facilities & Vendor Management
- State & Federal Regulatory Compliance
- Data-Driven Decision Making
- Project Planning & Execution
- Parent and Community Engagement
- Strategic Scheduling & Roster Management
- Enrollment Systems (PowerSchool, eSchool+)
Timeline
Operations
Alliance for Progress Charter School
12.2024 - Current
Assistant Principal of Operations
Mastery Charter Schools
08.2021 - 03.2024
Operations Manager
Mastery Charter Schools
08.2019 - 08.2021
Literacy Support Teacher
Mastery Charter Schools
08.2018 - 08.2019
Learning Ambassador (Trainer)
Amazon Fulfillment Center
11.2017 - 08.2018
Attendance Coordinator
Mastery Charter Schools
08.2014 - 11.2017
Program Instructor & Bus Driver
Boys & Girls Clubs of Philadelphia
02.2011 - 11.2017
Associate of Arts - Business Administration, Health Services Management
Strayer University
Bachelor of Arts - Business Administration
Strayer University
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