Zenobia Lytle
Butner
Summary
Dedicated Health Care Technician with strong skills in patient support and staff training. Recognized for problem-solving abilities and adaptability in diverse healthcare environments, ready to contribute to patient care excellence.
Overview
8
8
years of professional experience
Work History
Health Care Technician
Murdoch Development Center
Butner
07.2023 - Current
- Supported patients with daily living activities to enhance their quality of life.
- Assisted healthcare professionals in delivering patient care and support services.
- Maintained cleanliness and organization of patient care areas and medical supplies.
- Documented patient information and care activities in electronic health records.
- Trained new staff on facility protocols and patient care procedures.
- Provided assistance with daily living activities such as bathing, dressing, eating and transferring patients.
Package Handler
FedEx:Ground
Durham
06.2021 - 10.2022
- Adhered to safety compliance protocols to minimize workplace hazards.
- Executed package sorting procedures to streamline delivery operations.
- Utilized load optimization techniques to maximize transportation efficiency.
- Communicated effectively with supervisors regarding workflow and concerns.
- Maintained cleanliness and organization of work areas for safety and efficiency.
- Adapted to changing demands during peak seasons to meet delivery goals.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
Senior Sandwich Artist
SUBWAY®Restaurants
Butner
08.2019 - 12.2020
- Trained new team members on sandwich preparation techniques and customer service standards.
- Conducted quality control checks to ensure adherence to food safety regulations.
- Engaged with customers to provide personalized service and recommend menu items.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Ensured proper sanitation practices were followed during food preparation and service.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Mars Hill
08.2017 - 06.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Clyde A. Erwin High School
Asheville, NC06-2017
Some College (No Degree) - Human Services
Vance-Granville Community College
Henderson, North Carolina, NCSkills
- Patient care
- Staff training
- Team collaboration
- Complaint resolution
- Communication and interpersonal skills
- CPR and first aid
- Cultural awareness
Accomplishments
Starfish Award(November 2024)
Timeline
Health Care Technician
Murdoch Development Center
07.2023 - Current
Package Handler
FedEx:Ground
06.2021 - 10.2022
Senior Sandwich Artist
SUBWAY®Restaurants
08.2019 - 12.2020
Cashier
Bojangles' Famous Chicken 'n Biscuits
08.2017 - 06.2019
High School Diploma -
Clyde A. Erwin High School
Some College (No Degree) - Human Services
Vance-Granville Community College