Zenobia McQueen
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression. Enthusiastically educate with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Detailed oriented Administrative Support Personnel with great Customer Service skills. Unique ability to establish positive rapport with individuals at all levels. Ability to multi-task and prioritize duties to be performed accurately. Successful track record of working independently and in a team environment. Self-motivated, proactive, flexible, and able to adapt to changing priorities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-Eighth Grade
Anne Arundel County Public Schools
09.2023 - Current
- Assisted permanent teachers in maintaining classroom routines, ensuring a seamless transition during their absence.
- Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
- Developed strong relationships with students, parents, and colleagues, promoting open communication and collaboration among all stakeholders.
- Contributed to improved school performance by collaborating with fellow teachers on curriculum development and teaching strategies.
- Fostered a positive learning environment by implementing consistent classroom management techniques and clear expectations for behavior.
- Tailored instructional methods to accommodate various learning styles, optimizing academic success for all students.
- Cultivated a culture of respect within the classroom by modeling appropriate behavior and addressing issues promptly when they arose.
Member Services Support Specialist
APEX Systems
07.2021 - 03.2022
- Handled Member inquiries for the Mid-Atlantic and California region that covers over 30% of its members
- Resolve grievances, member complaints, billing inquiries, profile reset, and claim adjustments with empathy and urgency
- Effectively diffuse high stress level situations by taking care of any and all members with ease.
Administrative Assistant
ACS Solutions
02.2020 - 06.2021
- Ensured compliance with the State of New York Department of Labor
- Release funds to customer accounts
- Reviewed information to determine which claim was suitable
- Reviewed customer accounts to ensure the correct information was received through communications.
Administrative Assistant
Manpower
05.2019 - 03.2020
- Provided excellent customer service within a high call center volume within the VA
- Worked with Former Veterans on obtaining information about their Medical benefits
- Advises and assists them in establishing their rights of the Veteran benefits
- Located local facilities for their care and well-being that were within their benefit packages
- Scheduled Medical Appointments, direct communication with Pharmacist to order and dispense medications for pickup by them
- Inventory, pick, and pack for a Small Business that outsources items to Nordstrom, Bloomingdales, and Macy's.
Administrative Assistant
Robert Half
05.2018 - 08.2018
- Input Data Entry information into Navision database
- Appoint Service Field Technicians of an issue that needs resolving within their territory
- Transfer phone calls to correct department
- Sustained a professional and personable attitude within a high-volume call center.
Customer Service Sales Representative
Nordstrom Rack
08.2015 - 02.2018
- Ability to Multi-task
- Opened customer credit cards/rewards program
- Ability to demonstrate Empathy and use Positive Language
- Addressed Customer needs in a timely and efficient fashion.
Education
Bachelor Of Science - Arts And Entertainment Management
Coppin State University
Baltimore, MD12.2020
Skills
- Positive Reinforcement
- Collaborative Teaching
- Special Education
- Health and safety procedures
- Interactive Learning
- Anti-Bullying Strategies
- Motivational Techniques
- English Language Learners
- Verbal and written communication
- Classroom Organization
- Relationship Management
- Lesson Planning
- Group and individual instruction
- Behavior Modeling
- IEP understanding
- Customer Account Management
- Customer Relationship Management
- Trained in 10-Key
- IBM Notes
- Corporate Communications
- Google Workspace
- MS Office
- Decision Analysis
- Verbal and Written Communication
- SAP
- Time Management
- Database Management
- Teamwork and Collaboration
- Attention to Detail
Accomplishments
- Business Leaders of the Future: Care First Case Study
Certification
- AVID Training - 2024
Timeline
Substitute Teacher, K-Eighth Grade
Anne Arundel County Public Schools
09.2023 - Current
Member Services Support Specialist
APEX Systems
07.2021 - 03.2022
Administrative Assistant
ACS Solutions
02.2020 - 06.2021
Administrative Assistant
Manpower
05.2019 - 03.2020
Administrative Assistant
Robert Half
05.2018 - 08.2018
Customer Service Sales Representative
Nordstrom Rack
08.2015 - 02.2018
Bachelor Of Science - Arts And Entertainment Management
Coppin State University
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