ZENOBIA MUSKELLY
Morrow,GA
Summary
Dependable Insurance Claims Representative with 4 years of experience handling property and casualty, and emergency readiness claims; in catastrophe conditions in a highly demanding and fast-paced settings. Self motivated individual with broad knowledge of property and casualty policies and procedures as well as aspects of insurance processing. Strengths include superb investigative, analytical, and problem-solving skills to effectively resolve extreme cases on time.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CLAIMS AGENT
UNIVERSAL PROPERTY, CASUALTY INSURANCE
Fort Lauderdale , FL
10.2019 - 06.2021
- Provided quality customer service to assigned, insured and claimants throughout the claims process to deliver timely service to customers.
- Communicated effectively with clients, claimants, providers, and attorneys to manage, finalize, and close claims.
- Responsible for the investigation, evaluation, and settlement of home and personal property for policyholders.
- Examined 15+ claim forms and other records per day to confirm coverage for loss or damage.
- Reviewed up to 10 personal claims daily to ensure standards were met and on track for timely and accurate resolution.
- Coordinated vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
HEALTHCARE REPRESENTATIVE
TELEPERFORMANCE
Fort Lauderdale , FL
09.2017 - 08.2019
- Built trust and rapport with prospective patients to understand treatment needs and determine appropriate level of care.
- Provided administrative support to further organizational objectives and patient care goals.
- Maintained customer accounts and information in electronic reporting system.
- Verified patient demographics and insurance information in electronic system.
- Conducted patient intake paperwork, setting appointments, sending and receiving correspondence, data entry, and maintaining referral files
HEALTHCARE REPRESENTATIVE
CONVEY HEALTH SOLUTIONS, HUMANA
Fort Lauderdale , FL
10.2015 - 10.2016
- Built trust and rapport with prospective patients to understand treatment needs and determine appropriate level of care.
- Provided administrative support to further organizational objectives and patient care goals.
- Maintained customer accounts and information in electronic reporting system.
- Verified patient demographics and insurance information in electronic system.
- Conducted patient intake paperwork, setting appointments, sending and receiving correspondence, data entry, and maintaining referral files
Manager of Operations
American Financial Enterprises LLC
Victorville , CA
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Generated performance and labor strategies to compete in new and existing markets.
- Monitored resource use to achieve set goals within budget constraints.
- Addressed customer concerns with suitable solutions.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Oversaw financial management, budget management, accounting and payroll activities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
B.S - EDUCATION/ PSYCHOLOGY
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Skills
- Expert in Computer Skills
- Microsoft Office
- Xactimate
- Interpersonal Skills
- Communication
- Negotiation
- Decision making
- Property & Casualty
- Emergency Readiness
- Investigation
- Estimating
- Policy Knowledge
Interests
CURRENT VOLUNTEER WORK
, American Red Cross (Japan),
Special Olympics (Japan),
Habitat for Humanity (Boynton Beach, Florida)
Certification
INSURANCE LICENSE
- 240-HEALTH
- 220- GENRAL LINE (PROPERTY & CASUALTY
- 620- ADJUSTER -ALL LINES
- 214- LIFE INCLUDING VARABLE ANNUITY
Timeline
CLAIMS AGENT
UNIVERSAL PROPERTY, CASUALTY INSURANCE
10.2019 - 06.2021
HEALTHCARE REPRESENTATIVE
TELEPERFORMANCE
09.2017 - 08.2019
HEALTHCARE REPRESENTATIVE
CONVEY HEALTH SOLUTIONS, HUMANA
10.2015 - 10.2016
Manager of Operations
American Financial Enterprises LLC
B.S - EDUCATION/ PSYCHOLOGY
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
INSURANCE LICENSE
- 240-HEALTH
- 220- GENRAL LINE (PROPERTY & CASUALTY
- 620- ADJUSTER -ALL LINES
- 214- LIFE INCLUDING VARABLE ANNUITY
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