Zenobia Parker
Schertz,Tx
Summary
Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation and policy interpretation. Adept at investigating and resolving liability exposures in over 48 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Auto Claims Specialist
USAA Contractor
06.2021 - Current
- Prioritize and manage assigned claims workload to keep policyholders and other involved parties informed, and provide timely claims status updates
- Identify, confirm, and make coverage decisions on soft tissue to moderately complex claims
- Investigate loss details, determine legal liability, evaluate, negotiate, and resolve claims within appropriate authority guidelines
- Clearly document thought process, investigation, evaluation, negotiation and settlement decisions.
- Improved customer satisfaction by efficiently processing auto claims and providing timely updates.
- Enhanced claim resolution times by effectively coordinating with repair shops, appraisers, and other involved parties.
Safety Manager
ATLAS
11.2015 - Current
- Provide safety training for employees on policies, regulations and procedures
- Advise the company's administrative team on safety issues and compliance in specific projects and operations
- Maintain accurate and current records in accordance with guidelines
- Analyze incident reports, metrics and injury case studies in order to institute changes that lead to a safer environment.
Quality Control Inspector
Ceres Environmental
10.2022 - 10.2023
- Manage the development, implementation and maintenance of the company policies and contract regulations
- Responsible for maintaining contract schedules and detailed agreements
- Proactively communicate with project management and superintendents, keeping all abreast of any upcoming issues, opportunities and change orders
- Oversight of site and sub-contractor performance.
Field Monitor
Synergy Disaster Recovery LLC
05.2022 - 08.2022
- Trained for use of automated handheld device to record data in debris removal
- Ensure debris loads were properly and safely contained in proper container
- Enforced safety for contractors while reporting any issues to Field Supervisor
- Notate and report any occurrences of damage
- Trained incoming Field Monitors on daily operations and procedures.
Customer Service Representative
I2c
02.2021 - 03.2022
- Provide customer support to consumer cardholders
- Confidently answer contacts, through multiple channels (i.e
- Phone, Email), from customers regarding products and services
- Follow defined Standard Operating Procedures (SOPs) that support operational performance
- Utilize a comprehensive approach during i2c customers call inquiries to reach a complete and accurate resolution preventing customer repeats.
Member Service Representative
Burnett Specialists Stang & Recruiting
03.2020 - 02.2021
- Understands all security and responsibilities of the departments within the credit union and maintains a working knowledge of compliance/regulations in the area of responsibility
- Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each
- Establishes mobile banking and bill pay services for members and provides assistance and guidance in their use
- Provides efficient and professional service to all members in relation to all branch functions including teller processing and member services.
Temporary Employee
Labor Ready
03.2012 - 09.2015
- Operated all equipment and machinery according to manufacturing instructions
- Communicated with other Production Workers, Team Leaders, and Quality Assurance and Food Safety personnel
- Safely transport either cargo from one location to another
- Follow traffic laws and correctly route oneself, ensuring that there is enough gas in the tank at all times for their destination.
Education
Skills
- Persuasive Speaking Skills
- Adaptability
- Time Management
- Microsoft Office
- Power Point
- Policy Interpretation
Certification
- All Lines Adjuster Course Completed
- NIPR 20796858
- Xactimate with sketch certification
- 10-hour Construction Safety and Health
- 10-hour General Industry Safety and Health
- 30-hour Construction Safety and Health
- 40-hour EM 385-1-1 Construction Safety Hazard Awareness for Contractors
- 40-hour HAZWOPER for General Site Workers
- CPR First Aid Certified
- Ariel/Scissor lift certificate
- Crosby rigging certificate
- Scaffold user training
- IS-00020.22 entitled Diversity Awareness Course 2022
- IS-00021.22 Civil Rights and FEMA Disaster Assistance 2022
- IS-35.22 FEMA Safety Orientation 2022
- IS-01007 Detailed Damage Description and Dimensions
- IS-01008 Scope of Work Development (Scoping and Costing)
- IS-01010 Emergency Protective Measures
- IS-01011 Roads and Culverts
- IS-01012 Direct Administrative Costs
- IS-01014 Integrating 406 Mitigation Considerations into Your Public Assistance Grant
- IS-01015 Insurance Considerations, Compliance, and Requirements
- IS-01016 Environmental and Historic Preservations (EHP)
- IS-01017 Scope Change Requests, Time Extensions, Improved/Alternate Project Requests
- IS-01018 Determination Memorandums and Appeals
- IS-1020: Public Assistance Donated Resources
- IS-1022: Substantiating Disaster-Related Damages to Buildings, Contents, Vehicles, and Equipment
- IS-1023: Electrical Systems Considerations
- IS-1025: Grant Administration Decisions for Tribal Governments
- IS-01113 Coastal Barrier Resources Act
- IS-2900.a National Disaster Recovery Framework (NDRF) Overview
Timeline
Quality Control Inspector
Ceres Environmental
10.2022 - 10.2023
Field Monitor
Synergy Disaster Recovery LLC
05.2022 - 08.2022
Auto Claims Specialist
USAA Contractor
06.2021 - Current
Customer Service Representative
I2c
02.2021 - 03.2022
Member Service Representative
Burnett Specialists Stang & Recruiting
03.2020 - 02.2021
Safety Manager
ATLAS
11.2015 - Current
Temporary Employee
Labor Ready
03.2012 - 09.2015
Similar Profiles
Krista NittmannKrista Nittmann
Software Engineer Junior at TekBasic/USAA (Contractor)Software Engineer Junior at TekBasic/USAA (Contractor)
Amanda MartinezAmanda Martinez
Profile Recovery/Customer Service Representative at USAA Federal Savings BankProfile Recovery/Customer Service Representative at USAA Federal Savings Bank
Johanna GomezJohanna Gomez
Release Train Engineer / Sr. Scrum Master at USAARelease Train Engineer / Sr. Scrum Master at USAA
Timothy ArmstrongTimothy Armstrong
Manager at Peter Piper Inc.Manager at Peter Piper Inc.
Deven JacksonDeven Jackson
Custom PC Builder at Self Employed ServicesCustom PC Builder at Self Employed Services