Zenobia Richardson
The Bronx,NY
Summary
Dedicated Home Health Aide with extensive experience at Friends & Family Home Care CDPAP Services, adept in patient care and emotional support. Excelled in creating personalized care plans, ensuring safety, and promoting independence in clients' homes. Demonstrated strong housekeeping skills and compassionate client care, significantly enhancing patient quality of life. I am also a
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
In conclusion I would like you to know that the reason for the gaps between my careers were due to my pregnancies and the time I took off to raise my children, I have six children in total and they range from ages 19yrs old to 7yrs old. Now that everyone is older and attending school I am ready to work full time again. Thank you for taking the time to go over my resume and hopefully I will get the opportunity to show you that I will be a great asset to your company.
Overview
19
19
years of professional experience
Work History
Home Health Aide
Friends & Family Home Care CDPAP Services
09.2023 - Current
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Home Health Aide
Caring Professional Inc
06.2021 - 09.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Home Health Aide
The Royal Care Family LLC
06.2022 - 04.2023
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Customer Service Representative
American Income Life Insurance Company
08.2013 - 02.2015
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Care Representative
ACS Xerox
03.2006 - 01.2008
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Streamlined call response times for improved customer experience through effective communication techniques.
Education
GED -
Vance-Granville Community College
Henderson, NC07.2008
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Dressing assistance
- Light housekeeping
- First aid and safety
- Recording vital signs
- Care plan management
- Care plan assessment
- Patient transport
- Medication organization
- Emotional support
- Spiritual support and companionship
- Client safety and first aid
- Compassionate client care
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Prioritization
- Building rapport
- Live chat support
- Dispute resolution
Timeline
Home Health Aide
Friends & Family Home Care CDPAP Services
09.2023 - Current
Home Health Aide
The Royal Care Family LLC
06.2022 - 04.2023
Home Health Aide
Caring Professional Inc
06.2021 - 09.2023
Customer Service Representative
American Income Life Insurance Company
08.2013 - 02.2015
Customer Care Representative
ACS Xerox
03.2006 - 01.2008
GED -
Vance-Granville Community College