ZENOBIA ROBINSON
Bowie,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Leasing Professional
Murn Management
06.2023 - Current
- Assists in community advertising preparation and maintains online postings
- Assists the Property Manager with hosting resident events and functions at the property
- Increases occupancy rates through effective marketing strategies while building a solid rapport with prospective tenants
- Collected and maintained careful records of rental payments and payment dates.
- Lease apartments and sell property products and services to prospects
- Maintain accurate records of all leases and tenant information while ensuring compliance with all applicable laws and regulations
- Other tasks or duties as assigned by the supervisor
- Resolve tenant disputes and complaints to improve tenant satisfaction
- Review guest cards to ensure entry into the community management system and monitor traffic trends
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed budgeted occupancy percentages.
Leasing Professional
Gables Residential
10.2021 - 05.2023
- Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork
- Leased apartments and sold property products and services to prospects
- Maintained prospect traffic and leasing data; assisted with other computer data entry as necessary
- Maintained superior customer service relationships as per Gable's 10 Pledges of Customer Service
- Other tasks or duties as assigned by the supervisor
- Planned, scheduled, and organized resident functions as needed; assisted with planning and hosting others
- Responded to internet leads, answered prospect calls, and conducted property tours following the guidelines outlined in the mystery shop forms
- Reviewed guest cards to ensure entry into the community management system; follow-up entry into the system and monitor traffic trends
- Utilized established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed budgeted occupancy percentages
- Worked to optimize occupancy while maximizing effective leased rent.
Front Desk Hotel Attendant
Southern Management Companies
01.2020 - 05.2021
- Accurately, efficiently, and professionally processed all guest check-ins and check-outs
- Acknowledged all guests and responded promptly to their needs
- Answered multi-line phone system and transferred callers to the appropriate department or staff member
- Balanced all cash, credit, direct bill receipts, and other paperwork completed during the shift
- Communicated pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Maintained knowledge and compliance with departmental policies, service procedures, and standards
- Obtained backup information for guest credit/payment method and input into the system; collected cash when designated
- Occasionally made, confirmed, and canceled guest reservations
- Performed other duties as assigned by the Manager and Supervisor
Customer Service Associate
Hertz Car Rental
11.2018 - 07.2019
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Consulted with customers on their Hertz rental
- Handled billing and payment issues following guidelines, resolving disputes properly
- Informed customers about special promotions and provided detailed information for various products
- Maximized revenue opportunities by actively offering products and services
- Ensured that the customer receives world-class customer service and sales support
- Washed and cleaned cars on the lot as needed
- Refueled cars on the lot as needed
- Other duties as assigned.
Concierge
MB Staffing Services
06.2018 - 09.2018
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions
- Demonstrated excellent communication skills
- Managed daily operations of the concierge desk and monitored staff performance to proactively address inefficiencies
- Performed clerical support for all departments, including filling out paperwork, answering and directing phone calls, making phone calls, and taking and distributing messages appropriately
- Served as the first point of contact for incoming visitors, distributing mail - incoming & outgoing and distributed incoming packages accordingly
- Welcomed and assisted guests and visitors daily.
Office Assistant
Robert Half International
10.2017 - 02.2018
- Answered and transferred calls to the proper department
- Answered student and parent inquiries
- Collected information from new students and visitors
- Coordinated and scheduled meetings and appointments
- Copied, faxed, and distributed information as needed
- Drafted documents to be used to distribute school information
- Greeted visitors, staff, and students
- Managed daily data entry and kept clerical information accurate and up-to-date
- Maintained confidential student records
- Ordered office supplies and kept the office stocked with needed resources to operate smoothly
- Other duties as required
Leasing Office Assistant
Career Strategies Temporary
10.2016 - 05.2017
- Accepted rental payments and delivered them to the Property Manager
- Answered and directed calls
- Assisted management with service requests
- Completed clerical tasks such as filing, copying, and distributing mail
- Ensured all maintenance repairs were handled satisfactorily by contacting residents
- Input tenant information in the Yardi system
- Inspected models and available 'make-ready.' Maintained resident files
- Managed daily data entry and kept clerical information accurate and up-to-date
- Recorded all telephone and in-person visits
Education
Administrative Assistant Certification - Administrative Assistance And Secretarial Science
Penn Foster College
04.2024
Residential Property Management Certification - Real Estate
Penn Foster College
01.2024
Skills
- Administrative Support
- Business Strategies
- Customer Relations
- Leasing and Sales
- Microsoft Office Suite
- Office Management
- Strong Interpersonal Skills
- Social Media Marketing & Management (Facebook, Instagram, TikTok)
Languages
English
Timeline
Leasing Professional
Murn Management
06.2023 - Current
Leasing Professional
Gables Residential
10.2021 - 05.2023
Front Desk Hotel Attendant
Southern Management Companies
01.2020 - 05.2021
Customer Service Associate
Hertz Car Rental
11.2018 - 07.2019
Concierge
MB Staffing Services
06.2018 - 09.2018
Office Assistant
Robert Half International
10.2017 - 02.2018
Leasing Office Assistant
Career Strategies Temporary
10.2016 - 05.2017
Administrative Assistant Certification - Administrative Assistance And Secretarial Science
Penn Foster College
Residential Property Management Certification - Real Estate
Penn Foster College
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