Zenobia Rogers

Ticket counter - communicate effectively with customers , responsible for ticket sales, reissues and baggage check in. Properly administering safety policies and procedures set forth by the TSA.

Acted on occasion as a Relief Supervisor for Curbside Check-in-responsible for overall curbside check-in and curbside operations. Supervising scheduling and managing 20-30 employees. Training new hire employees as well as recurrent training for existing employees.

City Ticket Office (O'Hare Hilton Hotels)-responsible for operation of City Ticket Office. Supervising opening and closing operations .Communicate effectively with customers. Ticket issuance and re-issuance as required.

Baggage Service Agent- Assist customers with location of delayed luggage, taking reports and setting up delivery of delayed luggage when necessary.

Priority Parcel Counter- Accepting and shipping packages for American Airlines.

Operation of American Airlines Lost and Found department of none checked items.