Zenobia Stewart
Villa Rica,GA
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
DUI School of Coweta
Newnan, GA
01.2019 - Current
- Implement and maintain procedures/office administrative systems.
- Developed and implemented office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Developed effective communication strategies between departments within the organization.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tax Preparer
AJZ Tax Service
Villa Rica, GA
12.2017 - Current
- Calculate tax payments
- Ensure compliance with government tax rules
- Estimate tax returns, deductibles, liabilities, and expenses
- Prepare quarterly and annual reports
- Collect data from income statements and expense documents
- Provided guidance on financial decisions related to taxes.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Created spreadsheets detailing income sources, deductions, credits, estimated payments.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Filed electronically through approved software programs.
Medical Claims Specialist
TTEC Services
Atlanta, GA
12.2015 - 06.2024
- Responded to customer inquiries via telephone, email and chat.
- Processed orders, forms, applications and requests in accordance with established procedures.
- Followed up on existing accounts to ensure satisfactory resolution of any outstanding inquiries.
- Identified incorrect charges on invoices by comparing them against contracts and fee schedules.
- Conducted research into complex medical coding issues to ensure proper reimbursement.
- Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed.
DUI Instructor
North Georgia DUI School
Marietta, GA
07.2016 - 05.2023
- Teach students the danger in alcohol and drug use
- Conduct classes regarding the effects of alcohol/substance use on driving skills and life
- Assisted individuals in taking a close look at the role alcohol/substances have played in their lives.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
Human Resources Manager
Maplehurst Bakeries
Carrollton, GA
08.2013 - 12.2015
- Maintained and enhanced the company's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
- Maintains the work structure by updating job requirements and job descriptions for all positions
- Conducted job interviews
- Conducted drug screens and ran criminal background checks
- Handled all divisions of payroll
- Overseen the fillings of open positions
- Monitored sales activities to ensure that customers receive satisfactory service.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Conducted background checks and reference checks of prospective employees.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Ensured compliance with federal, state and local employment laws.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Assistant Manager
Citi Trends
Carrollton, GA
04.2010 - 11.2015
- Assist the Store Manager in the overall operation of the store
- Conducted job interviews
- Maintained proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control
- Monitored sales activities to ensure that customers receive satisfactory service
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
Education
Bachelor of Business Administration in Management -
University of West Georgia
Carrollton, GA01.2012
Skills
- Microsoft office
- Retail sales
- Team Building
- Time Management
- Administrative Experience
- Recruiting
- Payroll
- Bookkeeping
- Marketing
- Benefits Administration
- Mentoring
- Expense Reporting
- Data Entry
- Policy Development
- Scheduling and calendar management
Certification
- Human Resources Management, 12/01/12, Present
- First Aid Certification
Additional Information
Proficient Computer skills: MS Office 365 (Word, Excel, Power point, Outlook).
Assessments
- Recruiting, Proficient, 01/01/22
- Customer focus & orientation, Proficient, 01/01/22
- Customer service, Proficient, 01/01/22
- HR: Compensation & benefits, Proficient, 01/01/22
- Work style: Reliability, Proficient, 01/01/22
Timeline
Office Manager
DUI School of Coweta
01.2019 - Current
Tax Preparer
AJZ Tax Service
12.2017 - Current
DUI Instructor
North Georgia DUI School
07.2016 - 05.2023
Medical Claims Specialist
TTEC Services
12.2015 - 06.2024
Human Resources Manager
Maplehurst Bakeries
08.2013 - 12.2015
Assistant Manager
Citi Trends
04.2010 - 11.2015
Bachelor of Business Administration in Management -
University of West Georgia
- Human Resources Management, 12/01/12, Present
- First Aid Certification
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