Zenobia Tanner
Richardson,Texas
Summary
Well-qualified support specialist skilled in handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Offering 2 years of experience in property claims.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Adjuster Process Support Lead
Catastrophe Management Solutions
2022.12 - Current
- Contracted position previous dates of employment 09/2020- 11/2020 and 02/2021-08/2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Analyzed all audit results and resolved all compliance issues.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Trained new employees on compliance tasks and company procedures.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Review tasks and update SharePoint once completed by parties associated with claim.
- Review adjuster tasks in NexGen for completion of claims as required by each state.
Loss Mitigation Specialist
Mr.Cooper
2022.02 - 2022.12
- Remained updated with latest information related to mortgage products and services being offered.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Reached out to borrowers to discuss current status and loan workout options.
- Helped customers navigate options to maintain homeownership.
- Provided reinstatement and payoff quotes to clients
- Explained legal aspects of loan to borrower, as well as payment terms and clauses
Member Services Specialist
Virgin Pulse
2019.11 - 2020.02
- Contracted position during annual enrollment period.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Telephone Interviewer
New York Life Insurance Co
2016.03 - 2019.01
- Conduct all Personal and Health history interviews to be forwarded to underwriting team to assess eligibility.
- Explained questions in better detail for interviewees to allow truthful answers.
- Completed memory exercise tests for applicants applying for long term care benefits.
- Collect all data regarding doctor’s visits, diagnosis, surgeries, prescriptions, and dosages taken within last 10 years to complete health portion of life insurance application.
- Conduct follow-up calls with applicants regarding additional information as requested from underwriting department.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Followed call center protocols when notifying participants of call purpose and use of information.
Education
Some College (No Degree) - Mortgage Designate
Northlake College
IrvingSkills
- Analytical and Critical Thinking
- Documentation and Reporting
- Claims Investigation
- Regulatory Compliance
- Work Planning and Prioritization
- Quality Assurance
- Staff Training
- Expectation Setting
- Overseeing Daily Activities
- Giving Constructive Feedback
- Active Listening and Learning
- Oral and Written Comprehension
Certification
Property & Casualty Adjuster License 12/2023
Timeline
Adjuster Process Support Lead
Catastrophe Management Solutions
2022.12 - Current
Loss Mitigation Specialist
Mr.Cooper
2022.02 - 2022.12
Member Services Specialist
Virgin Pulse
2019.11 - 2020.02
Telephone Interviewer
New York Life Insurance Co
2016.03 - 2019.01
Some College (No Degree) - Mortgage Designate
Northlake College
Property & Casualty Adjuster License 12/2023
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