Zenobia Wallace
Sebastian,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Marketing Director
Somerset House at Oak Harbor
2023.11 - Current
- Developed and Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
- Developed and presented marketing plans and reports to the CEO and regional managers.
- Daily input into Yardi
- Managed approximately 10-15 incoming calls and emails per day.
- Improved lead generation through targeted email marketing campaigns and data-driven analytics.
- Built strong relationships with industry professionals and influencers.
- Business Development 10 hours weekly
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
Business Office Manager/Human Resources Manager
Somerset Of Oak Harbor
2022.03 - Current
- Organize office operations and procedures.
- Oversee 25 employees
- Maintain employee personnel files.
- Maintain all office equipment to ensure good working order.
- Train all staff on te proper use of use of equipment.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
- Employee relations
- Recruiting and hiring
- Best Practice
- Self-motivated
- Leadership/communication skills
- Strategic planning
- Policy Development
- Compliance issues
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Organized and led staff orientation programs and training to promote collaboration.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Medical Records Director / Discharge Planner
Consulate Health Care
1995.07 - 2023.01
- Maintained confidential medical records for a 159-bed facility
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Worked closely with physicians with discharge planning
- Assisted hospital care managers with discharging planning
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Coordinated patient discharge planning and follow-up care.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Collaborated with healthcare providers to drive continuity of care.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director
Education
Bachelor of Science -
Jacksonville Theological Seminary
Jacksonville, FL07.2024
Associate of Science -
Jacksonville Seminary
Jacksonville, FL07.2023
High School Diploma -
Vero Beach High School
Vero Beach, FL06.1995
Skills
- Office Management
- Business Recordkeeping
- Human Resources Management
- Training and Mentoring
- Records Management
- Business Recordkeeping
- Training and Coaching
- Policy Enforcement
- Leadership Development
- Staff Management
- Employee Onboarding
- New Employee Orientation
- Computer Skills
Certification
- Assistant Living Core Trained & Certified - June 2023
certification #171244434
- National Council of Certified Dementia Practitioners - CDP 8/14/23
Timeline
Marketing Director
Somerset House at Oak Harbor
2023.11 - Current
Business Office Manager/Human Resources Manager
Somerset Of Oak Harbor
2022.03 - Current
Medical Records Director / Discharge Planner
Consulate Health Care
1995.07 - 2023.01
Bachelor of Science -
Jacksonville Theological Seminary
Associate of Science -
Jacksonville Seminary
High School Diploma -
Vero Beach High School
- Assistant Living Core Trained & Certified - June 2023
certification #171244434
- National Council of Certified Dementia Practitioners - CDP 8/14/23
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