Zenobian R. Frazier
Decatur,GA
Summary
Logistics professional experienced in data and freight management, reverse logistics, claims analysis, customs, freight inspections, shipping, handling, supply chain and operations management.
Overview
17
17
years of professional experience
Work History
Inventory Analyst/Supervisor
GXO
09.2023 - Current
- Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.
- Participated in continuous improvement initiatives aimed at enhancing overall supply chain efficiency and effectiveness.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
- Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
- Supported the implementation of new systems and processes that led to improvements in overall inventory management performance.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
- Promoted a safety-conscious work environment within the warehouse through strict adherence to established protocols and procedures.
- Contributed to increased warehouse efficiency by optimizing storage layouts and introducing space-saving measures.
- Improved cycle count discrepancy rates 10% through process improvements and maintaining high levels of data integrity.
- Resolved internal customer concerns promptly, fostering positive relationships between supply chain functions while maintaining high service levels throughout the organization.
Regional Operations Manager
Fetch Package, Inc.
03.2022 - 09.2023
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Managed internal operational standards and productivity targets.
- Assisted in recruiting, hiring and training of team members.
Fetch Independent Courier
Fetch Package, Inc.
03.2021 - 03.2022
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Verified load against delivery ticket before beginning every shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatchers, upper management and peers.
- Delivered all packages on-time to correct location and addresses.
Store Manager
Express Shipping & Postal LLC.
11.2019 - 01.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Received package drop-offs for FedEx Ground, FedEx Express and USPS.
- Packaged and shipped small to large packages for FedEx and USPS customers.
- Provided printing, faxing, scanning, email and notary services for all customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed all delivery and pickup times with carriers.
Operations Optimization Analyst
DSC Logistics LLC
03.2018 - 02.2019
- Managed and monitored inventory process (direct specialists and make B2B adjustments)
- Performed inventory control audits using SAP
- Conducted investigations and recommended corrective action as inventory issues was discovered
- Managed and monitored quality hold process
- Monitored and ensured compliance with key process outputs, events and dates
- Performed OS&D detailed research and collaborated with Customer Operations team
- Monitored and compiled customer shipment inquiries in SAP
- Processed PO's using SAP
- Processed inventory reconciliations and adjustments using SAP
- Reported metrics, process / systems controls, and effectiveness checks required for all quality components
- Developed and maintained analytics to trend process data, isolate root causes and uncover early indicators of quality problems
- Provided training recommendations to Operations Leadership
- Monitored adherence to leading practices
- Monitor and performed research on operations metrics for improvement
- Served on the safety committee and participated in safety investigations to improve and maintain a safe environment
- Managed regulatory requirements including set up and preparation for audits
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Produced Logistics Center Inventory and Quality Analysis reports
Inventory Control Quality Assurance Manager
Macy's Logistics & Operations
02.2017 - 03.2018
- Managed and monitored all aspects of the outbound fulfillment operations (which include stock, packing, shipping) in support of company profit objectives and customer service goals
- Managed, coached, developed and provided leadership for staff on a daily basis Lead/Partner with local and central management team on and inventory control processes and execution
- Managed, monitored and reported on cycle count execution and results of over 1000 products.
- Lead the Preparation and Reconciliation of annual physical inventories
- Partnered with the Central ICQA team on Inventory/Quality Control process concerns and/or initiatives
- Collaborated with Asset Protection on shortage issues
- Work closely with the Systems Development team on recommended system initiatives to improve overall control and reporting
- Performed any other functions management deems essential
- Verified data integrity and accuracy
Inventory Control Quality Assurance Supervisor
Macy's Logistics & Operations
07.2014 - 02.2017
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Translated business needs and priorities into actionable logistics strategies
- Minimized damage and repair costs through careful management and preventative maintenance
- Managed and monitored the workshop workflow for 20 employees
- Communicated with dispatchers, warehouses and customers regarding outgoing orders
- Coached 20 other employees and assisted with quarterly performance reviews
- Lead warehouse improvement initiatives to advance operational efficiencies
- Executed RTV requests
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Added new products to the warehouse management system
- Used item numbers, size, description, value and quantity to properly slot warehouse
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized with safety as the primary goal
Operations Supervisor
FedEx Freight
01.2014 - 07.2014
- Defined appropriate metrics and measurements to drive results
- Loaded shipments weighing up to 20,000 lbs. onto trailers for delivery
- Monitored shipments to guarantee on-time delivery
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely with 0% incident rate
- Monitored department performance data to identify progress and opportunities
- Inspected product load for accuracy and safely transported it around the warehouse
- Organized and managed the loading of at least 20 delivery pups daily for 6 outbound lanes
- Managed a staff of at least 30 employees on outbound operations
Service Center Support II
FedEx Freight
01.2007 - 02.2014
- Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools
- Defined appropriate metrics and measurements to drive results
- Forwarded client-related quality and service issues to the appropriate manager for resolution
- Resolved problems for customers, warehouses and carriers
- Acted as a liaison between logistics, carriers and customers
- Produced bills of lading and updated shipment status information
- Coordinated returns between origin and interim transportation departments
- Completed all necessary customs documents and other paperwork
- Exhibited strategic leadership and foresight in support of long-range sales growth
- Built partnerships with local organizations to increase company offerings and improve services
- Managed all reverse logistics processes including chemical spills
Education
Bachelor Of Science - Integrated Supply Chain And Operations Management
University of Phoenix
Atlanta, GA2013
Skills
- Global logistics
- Inventory control
- Reverse logistics
- Shipment consolidations planning
- 3PL knowledge
- LTL knowledge
- Warehouse Management Systems
- SAP
- Tableau
- MS Access, Word, Excel and Powerpoint
- RF devices
- Freight Forwarding
- Data analysis
- Project management
- Staff development
- Employee Engagement
Timeline
Inventory Analyst/Supervisor
GXO
09.2023 - Current
Regional Operations Manager
Fetch Package, Inc.
03.2022 - 09.2023
Fetch Independent Courier
Fetch Package, Inc.
03.2021 - 03.2022
Store Manager
Express Shipping & Postal LLC.
11.2019 - 01.2021
Operations Optimization Analyst
DSC Logistics LLC
03.2018 - 02.2019
Inventory Control Quality Assurance Manager
Macy's Logistics & Operations
02.2017 - 03.2018
Inventory Control Quality Assurance Supervisor
Macy's Logistics & Operations
07.2014 - 02.2017
Operations Supervisor
FedEx Freight
01.2014 - 07.2014
Service Center Support II
FedEx Freight
01.2007 - 02.2014
Bachelor Of Science - Integrated Supply Chain And Operations Management
University of Phoenix
Similar Profiles
Gideon LuckyGideon Lucky
Warehouse Associate at GXOWarehouse Associate at GXO
Mashayla DeanMashayla Dean
Material Handler at GXOMaterial Handler at GXO
Mirulgis Segura AlmaguerMirulgis Segura Almaguer
Material Handler at GXOMaterial Handler at GXO
Roberta-Elena TerenteRoberta-Elena Terente
Packing operative at GXOPacking operative at GXO
Jennifer FlanaganJennifer Flanagan
Nurse Clinician at Northside Hospital - AtlantaNurse Clinician at Northside Hospital - Atlanta