Zenobya Young
Arlington,TX
Summary
Accomplished Assistant Director of Operations at Saint John the Apostle Child Care, adept in leadership and conflict resolution, significantly enhanced team efficiency and parent satisfaction. Expert in budget management and compliance, ensuring operational excellence. Skilled in educational program development, fostering child growth and meeting developmental milestones.
Overview
26
26
years of professional experience
Work History
Assistant Director of Operations
Saint John the Apostle Child Care
01.2015 - 04.2024
- Supporting Center Management: Assisting the director in overseeing the center’s operations, including staff management, budgeting, and ensuring compliance with regulations.
- Staff Supervision and Development: Helping to recruit, train, and supervise childcare staff. This includes conducting performance evaluations, providing ongoing support, and facilitating professional development opportunities.
- Curriculum Implementation: Assisting in the development and implementation of educational programs and activities that are age-appropriate and meet developmental milestones.
- Compliance and Safety: Ensuring that the center adheres to local and state regulations, licensing requirements, and health and safety standards. This includes maintaining proper documentation and conducting regular inspections.
- Parent Communication: Serving as a point of contact for parents, addressing their concerns, and providing updates about their child's progress and activities.
- Administrative Tasks: Handling administrative duties such as managing enrollment, maintaining records, and assisting with financial tasks, including billing and budgeting.
- Conflict Resolution: Addressing and resolving conflicts between staff, parents, or children, and implementing strategies to foster a positive environment.
- Program Evaluation: Monitoring and evaluating the effectiveness of programs and making recommendations for improvements.
- Promoting a Positive Environment: Creating a welcoming and supportive atmosphere for children, families, and staff, and ensuring that the center’s mission and values are upheld.
- Emergency Response: Being prepared to respond to emergencies, including having a plan in place and training staff to handle various situations effectively.
Community Mobilization Prevention Specialist
SafeHaven of Tarrant County
01.2012 - 08.2014
- Community Assessment: Conducting assessments to identify community needs, resources, and gaps related to prevention and intervention. This may involve surveys, focus groups, and data analysis.
- Program Development and Implementation: Designing and implementing prevention programs or initiatives based on the assessed needs of the community. This includes creating strategies, setting goals, and ensuring that programs are culturally appropriate and effective.
- Partnership Building: Establishing and nurturing relationships with community organizations, stakeholders, and local leaders. This includes collaborating with schools, health departments, law enforcement, and non-profits to foster a united approach to prevention efforts.
- Education and Training: Providing education and training to community members, leaders, and organizations on prevention topics and strategies. This might include workshops, seminars, and informational materials.
- Advocacy and Awareness: Promoting awareness of prevention issues and advocating for community needs at local and regional levels. This involves raising public awareness, influencing policy, and mobilizing community action.
- Resource Mobilization: Identifying and securing resources, including funding and in-kind support, to sustain prevention programs. This may involve grant writing, fundraising, and resource allocation.
- Data Collection and Evaluation: Collecting and analyzing data to evaluate the effectiveness of prevention programs and initiatives. This includes tracking progress, assessing outcomes, and making recommendations for improvement.
- Community Engagement: Engaging community members in the planning and implementation of prevention efforts. This involves fostering participation, gathering feedback, and ensuring that community voices are heard and valued.
- Crisis Intervention: Assisting in the development of strategies for crisis response and providing support during critical incidents as needed. This includes helping communities to build resilience and manage crises effectively.
- Reporting and Documentation: Maintaining detailed records of activities, outcomes, and expenditures related to prevention programs. This also includes preparing reports for stakeholders and funders.
Rehab Case Manager
MHMR Tarrant County
01.2009 - 12.2011
- Assessment and Evaluation: Conducting comprehensive assessments to determine clients' needs, strengths, and goals. This involves evaluating their physical, emotional, and social functioning to develop a personalized rehabilitation plan.
- Care Planning: Developing, implementing, and monitoring individualized rehabilitation plans. This includes setting realistic goals, coordinating services, and ensuring that the plan aligns with the client’s needs and objectives.
- Coordination of Services: Collaborating with various healthcare providers, including doctors, therapists, social workers, and other specialists, to ensure integrated and effective care. This also includes arranging for medical treatments, therapies, and support services.
- Advocacy: Advocating for the client's needs within the healthcare system and ensuring they have access to necessary resources and services. This may involve negotiating with insurance companies, healthcare providers, and other agencies.
- Monitoring Progress: Tracking and evaluating the client’s progress toward their rehabilitation goals. This includes conducting regular follow-ups, adjusting the care plan as needed, and documenting progress and outcomes.
- Education and Counseling: Providing education to clients and their families about the rehabilitation process, treatment options, and self-management strategies. Offering counseling and emotional support to help clients cope with their conditions and recovery challenges.
- Resource Management: Identifying and connecting clients with community resources, support groups, and financial assistance programs. This involves understanding available resources and guiding clients in accessing them effectively.
- Crisis Intervention: Addressing and managing any immediate issues or crises that arise during the rehabilitation process. This includes providing support and making referrals to appropriate services if needed.
- Documentation and Reporting: Maintaining accurate and detailed records of client interactions, treatment plans, progress notes, and outcomes. Preparing reports for healthcare providers, insurance companies, and other stakeholders as required.
- Compliance: Ensuring that all rehabilitation services and interventions comply with legal, ethical, and organizational standards. This includes understanding relevant regulations and policies related to client care and rehabilitation services.
- Collaboration with Family: Engaging with family members and caregivers to ensure they are informed and involved in the rehabilitation process. Providing guidance and support to help them assist the client effectively.
- Continuous Improvement: Staying informed about best practices, new treatments, and developments in rehabilitation services. Participating in professional development and training to enhance skills and knowledge.
Administrative Assistant
Frie Financial Group
01.1998 - 11.2008
- Administrative Support: Providing general administrative support to the financial team, including managing schedules, organizing meetings, and handling correspondence. This also includes preparing and editing reports, presentations, and documents.
- Data Management: Handling and maintaining financial records and databases. This involves data entry, ensuring accuracy, and organizing files for easy access. They may also assist in generating financial reports and summaries.
- Client Interaction: Acting as a point of contact for clients and stakeholders, addressing inquiries, scheduling appointments, and providing information about financial services and products.
- Office Management: Overseeing day-to-day office operations, including managing supplies, coordinating office equipment maintenance, and ensuring a well-organized workspace.
- Calendar and Meeting Coordination: Scheduling and coordinating meetings, including preparing agendas, taking minutes, and following up on action items. Managing executives’ calendars and travel arrangements as needed.
- Financial Documentation: Assisting with the preparation and processing of financial documents such as invoices, expense reports, and contracts. Ensuring proper documentation and compliance with financial policies.
- Communication: Handling internal and external communications, including drafting and sending emails, managing phone calls, and liaising between team members and clients.
- Compliance and Confidentiality: Ensuring that all financial activities comply with relevant regulations and organizational policies. Maintaining confidentiality of sensitive financial information and client data.
- Expense Tracking: Assisting with tracking and reconciling expenses, managing petty cash, and processing reimbursements. Keeping accurate records of financial transactions.
- Project Assistance: Supporting financial projects and initiatives by organizing tasks, coordinating with team members, and tracking project progress. Providing administrative support for project-related activities.
- Report Preparation: Assisting in the preparation of financial reports, presentations, and summaries for internal use or client meetings. Ensuring reports are accurate and submitted on time.
- Reception Duties: If applicable, performing reception duties such as greeting visitors, answering phones, and handling mail.
- Technology and Systems: Using financial software and office applications efficiently, including spreadsheet programs, databases, and financial management systems. Assisting with technology troubleshooting and updates as needed.
- Event Coordination: Organizing and coordinating events, such as client meetings, team-building activities, or financial seminars. Handling logistics, invitations, and materials for these events
Education
Bachelor of Science - Health Studies
Texas Woman's University
Denton, TX08.2008
Skills
- 1 Leadership and Management:
- Team Leadership: Ability to inspire, motivate, and lead a team of childcare providers and staff Effective in delegating tasks and managing performance
- Conflict Resolution: Skillful in addressing and resolving conflicts among staff, children, and parents in a constructive manner
- Decision-Making: Capable of making informed decisions quickly and effectively, often under pressure 2 Communication:
- Interpersonal Skills: Strong ability to interact positively with staff, parents, and children, fostering a supportive and collaborative environment
- Written and Verbal Communication: Proficient in communicating clearly and effectively, both in writing and verbally This includes drafting reports, emails, and policies, and conducting meetings and training sessions 3 Organizational Skills:
- Time Management: Efficient in managing time and prioritizing tasks to handle various responsibilities and ensure smooth operations
- Multitasking: Ability to juggle multiple tasks and responsibilities simultaneously while maintaining a high level of accuracy and efficiency
- Documentation: Skillful in maintaining detailed and accurate records, including staff documentation, child records, and compliance reports 4 Educational and Developmental Knowledge:
- Child Development: Strong understanding of child development theories and practices, including age-appropriate activities and developmental milestones
- Curriculum Development: Ability to assist in creating and implementing educational programs that support the cognitive, social, and emotional growth of children 5 Administrative Skills:
- Budgeting and Financial Management: Experience in managing budgets, handling billing, and making cost-effective decisions
- Compliance: Knowledge of local, state, and federal regulations related to child care and the ability to ensure that the center remains in compliance with these regulations 6 Problem-Solving:
- Analytical Skills: Ability to analyze situations, identify problems, and develop practical solutions quickly and effectively
- Adaptability: Flexibility to adapt to changing circumstances and respond to unexpected issues or challenges 7 Customer Service:
- Parent Relations: Skill in building and maintaining positive relationships with parents, addressing their concerns, and providing regular updates about their child's progress
- Community Engagement: Ability to engage with the local community and foster relationships that support the center’s mission and goals 8 Training and Development:
- Staff Training: Proficient in providing training and professional development for staff, including onboarding new employees and offering ongoing education
- Mentoring: Ability to mentor and support staff in their professional growth and development 9 Health and Safety:
- Emergency Response: Knowledge of emergency procedures and the ability to handle emergencies effectively
- Health and Safety Standards: Understanding and implementing health and safety standards to create a safe environment for children and staff 10 Technological Proficiency:
- Software Skills: Competence in using childcare management software, office applications, and other relevant technology to streamline operations and maintain records
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director of Operations
Saint John the Apostle Child Care
01.2015 - 04.2024
Community Mobilization Prevention Specialist
SafeHaven of Tarrant County
01.2012 - 08.2014
Rehab Case Manager
MHMR Tarrant County
01.2009 - 12.2011
Administrative Assistant
Frie Financial Group
01.1998 - 11.2008
Bachelor of Science - Health Studies
Texas Woman's University
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