Zenovia Blue

Self-motivated and hard-working customer service representative with over 5 years of professional experience assisting customers in solving complex issues. Keen support in becoming a market leader through dynamic customer support skills. Confident in ability to collaborate with cross-functional teams in high-stakes problem-solving. Committed to continuous improvement and continuing team success.

• Full-time Student, Fayetteville State University and Strayer University, Fayetteville, NC, 08/01/17, 06/30/23, Utilized this time preparing to return to work in my area of study., Studied various areas of Business Administration including Management, Ethics, Business Law, Marketing, and General Education., Graduated June 2023.
• Sales and Customer Service Specialist, Sykes Enterprises, Fayetteville, NC, 03/01/17, 08/31/17, Answered 50+ inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas per shift., Received and resolved customer complaints and requests with excellent customer support skills improving customer satisfaction scores by 25%., Accessed multiple systems to find information, complete reports, and solve problems., Responsible for improving customer retention through programs and exemplary service provided to the customer., Made recommendations according to customers' needs on features, accessories, upgrades, and options., Notated and updated customer accounts based on interactions.
• Ship's Serviceman, United States Navy, San Diego, CA, 11/01/09, 12/31/13, Provided personal and retail services to the crew of a guided-missile destroyer., Participated in weekly, monthly, and annual inventories of all stock and contributed to record-breaking profits raised by ship's services, generating an average of $2,000 to $5,000 a day underway and $41,000 over the course of one seven-month deployment., Maintained security, fire safety, sanitation, and accountability for the ship's retail store, vending machines, laundry facilities, and storerooms., Received, inspected, and kept track of stock from vendors in port San Diego, foreign ports overseas, and underway over the course of two combat deployments., Served as sole sales associate in the ship's store catering to over 300 crew members for the duration of two years, including one seven-month deployment., Maintained a positive attitude and provided exceptional customer service to promote crew morale in port and underway., Designed and created attractive and functional visual displays., Participated in daily breakouts of products from two storerooms as needed., Held custody of bulk storeroom containing all ship's retail stock., Supervised weekly, monthly, and annual inventories of the bulk storeroom, vending machines, barbershop, and Ship's store., Received, logged, tracked, and returned laundry (uniforms and personal) for all officers, chief petty officers, and crew berthing twice weekly for one seven-month deployment.

• Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
• Basic Certificate in Quality and Safety