Zenovia Foots
Dallas
Summary
Versatile and dynamic professional with a proven track record in customer satisfaction and technical support, notably at Convergent. Excelled in conflict resolution and Microsoft Excel, enhancing client retention and operational efficiency. Demonstrated exceptional professionalism and critical thinking, achieving significant improvements in client service delivery.
Health insurance professional with strong background in policy analysis, customer relationship management, and claims processing. Known for effective team collaboration and adaptability to changing needs. Skilled in navigating complex regulations, delivering clear client communication, and driving results. Reliable and focused on achieving outcomes that benefit both clients and organization.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
8
8
years of professional experience
Work History
Cosmetologist
Self-employeed
12.2021 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Health Insurance Agent
Qualfon
05.2020 - 08.2023
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Provided comprehensive customer service to drive client satisfaction.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Assisted clients in resolving claims-related issues promptly, alleviating stress during difficult times.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Customer Service Representative
Convergent
11.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Technical Assistant
Voorhees Township Public Schools
11.2016 - 05.2018
- Gathered, organized and distributed technical documentation.
- Prepared technical presentations and other materials for advisory meetings.
- Provided technical guidance and support to team members.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
- Logged inventory of functioning systems to maintain user accessibility.
Education
High School Diploma -
Butler High School
Augusta, GA05-2016
Skills
- Social skills
- Friendly communication
- Active listening
- Clear communication
- Professionalism and ethics
- Data entry
- Problem resolution
- Critical thinking
- Relationship building
- Conflict resolution
- Microsoft Excel
- Payment processing
- Call center operations
- Product knowledge
- Paperwork processing
- Appointment scheduling
Timeline
Cosmetologist
Self-employeed
12.2021 - Current
Health Insurance Agent
Qualfon
05.2020 - 08.2023
Customer Service Representative
Convergent
11.2018 - 05.2020
Technical Assistant
Voorhees Township Public Schools
11.2016 - 05.2018
High School Diploma -
Butler High School
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