Summary
Overview
Work History
Skills
Timeline
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ZENYETTA RA

Lutz

Summary

I am a motivated team player experienced in providing exceptional customer service with the ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. I am a reliable professional skilled in cleaning, organizing, and maintaining guest rooms and common areas. Adept at utilizing a variety of cleaning products and equipment to effectively sanitize any area. While still being committed to providing excellent service and creating a welcoming, clean environment for guests.

Overview

2
2
years of professional experience

Work History

Crew Trainer

McDonald's
03.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements
  • Greeted customers with smile and provided friendly service to professionally handle every need
  • Set positive example for team members by providing high-quality, efficient service
  • Studied crew members during work shift to provide feedback and guidance in improving performance

CSR

Maximus Federal Services
10.2024 - 02.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Professionally assisted customers in application process

Customer Service Cashier

Wawa
06.2024 - 12.2024

Customer Assistance Representative

American Power & Gas
01.2024 - 06.2024
  • Assisted customers in getting lower rates for gas & electric

  • Promoted additional products or services when appropriate, increasing sales revenue without sacrificing customer satisfaction levels.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted customers in navigating company website or online platform, guiding them through various features for optimal usage experience.
  • Collaborated with team members to improve overall customer experience and support quality.

CSR

Maximus
11.2023 - 02.2024
  • Track and document all inquiries using the applicable systems
  • Meet Quality Assurance
  • Provide independent, conflict-free support services for a variety of government programs
  • Collect prompt and accurate customer feedback
  • Assisting callers in finishing online healthcare applications

Housekeeper

Holiday inn
01.2023 - 11.2023
  • Sets up cleaning cart with supplies
  • Maintains carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms
  • Strips bed of all linens and remakes with fresh linens
  • Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest, or is soiled or torn, to ensure adequate supply for arriving guests
  • Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies

Skills

  • Professionalism
  • Data Entry
  • Account updating
  • Staff Training
  • Positive Attitude
  • Calm and professional under pressure
  • Leadership skills
  • Customer service
  • Employee training
  • Team leadership
  • POS systems
  • Time management
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Strong listening skills

Timeline

CSR

Maximus Federal Services
10.2024 - 02.2025

Customer Service Cashier

Wawa
06.2024 - 12.2024

Customer Assistance Representative

American Power & Gas
01.2024 - 06.2024

CSR

Maximus
11.2023 - 02.2024

Crew Trainer

McDonald's
03.2023 - Current

Housekeeper

Holiday inn
01.2023 - 11.2023

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ZENYETTA RA