Zeoninia Baker
Tampa,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Mental Health Technician
Youth Opportunity Investments
Brooksville, FL
07.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living. And facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain a standard of safety and security.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Office Manger
Beyond Tax Services LLC
Orlando, FL
10.2019 - 06.2024
- Review employee records in preparation for compliance audits.
- Prepare tax returns for clients.
- File all HR documents in the active and inactive employee records.
- Copy and scan records upon requests, while maintaining a system that records and tracks the records. Prepare records for storage on a quarterly basis.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.
- Assisted in the recruitment process, conducting interviews, and onboarding new employees.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Assistant
Orange County Government
Apopka, FL
07.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence, and handled incoming and outgoing mail and faxes.
Case Manager/ Eligibility Specialist
Apple One Staffing
Orlando, FL
08.2021 - 05.2022
- Met and exceeded daily production and performance metrics.
- Processed applications for eligibility determination with appropriate edits per policy.
- Conducted interviews with applicants via phone to obtain documentation and information for eligibility.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
OPS Employment Security Rep
State OF Florida Economic Opportunity
Orlando, FL
05.2020 - 08.2020
- Process initial, additional, and reopen reemployment assistance claims.
- Determine issues and concerns from claimants, employer, and other customers.
- Explain laws and reasons for determination regarding eligibility for reemployment assistance benefits.
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of industry standards and best practices.
Intake Confirmation/Workflow Specialist
GO T AND T TRAPORTATION
Orlando, FL
05.2019 - 01.2020
- Complete intake/confirmation calls in assigned queues in a timely manner.
- Document all activities in Meridian.
- Perform QA calls to claimants, as assigned.
- Managed a high volume of calls daily.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Trained new personnel regarding company operations, policies, and services.
Program Coordinator / Financial Counsellor
Orlando Recovery Center
Orlando, FL
10.2018 - 02.2019
- Obtains patient information for entry into medical records.
- Verifies insurance eligibility and benefits, informing patients and caregivers of coverage.
- Maintain daily contact with Utilization Management, third-party agencies, HMO/PPO.
- Collects financial responsibility and posts payments on accounts.
- Write emails and letters on behalf of staff and clients.
- Collect rent payment, submit payments into Buildium.
- Conducted job searches for clients, providing them with suitable job opportunities.
- Assisted clients in developing their resumes to make them more marketable.
Behavior Health Technician
Orlando Recovery Center
Orlando, FL
10.2015 - 10.2018
- Conduct intake procedures.
- Observation/Monitoring of client's Q15 & 30 minutes while in the treatment setting and report changes to the interdisciplinary treatment team.
- Supervise, plan, and transport clients in a company vehicle to therapeutic outings on weekends.
- Assess vital signs, administer drug testing, provide comprehensive documentation, and ensure a safe therapeutic environment at all times.
- Promoted positive social interactions among peers through group activities and targeted interventions.
- Provided direct care and support to individuals with mental health issues in a residential setting.
- Searched resident belongings prior to and during stays.
Behavior Health Technician
Aspire Health
Orlando, FL
02.2014 - 10.2015
- Conduct intake procedures.
- Observation/Monitoring of client's Q15 & 30 minutes while in the treatment setting and report changes to the interdisciplinary treatment team.
- Supervise, plan, and transport clients in a company vehicle to therapeutic outings on weekends.
- Assess vital signs, administer drug testing, provide comprehensive documentation, and ensure a safe therapeutic environment at all times.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Searched resident belongings prior to and during stays.
- Taught clients how to complete basic household chores and prepare food.
Interviewing Clerk
Manpower Staffing
Orlando, Florida
11.2013 - 02.2014
- Interviewing clients for public assistance programs, entering client data into the database.
Case Manager
Okeechobee Juvenile Offender Correction Center
Okeechobee, FL
06.2008 - 07.2012
- Maintain ongoing communication with the Department of Juvenile Justice and support services.
- Coordinate intakes, orientation, and assessments with youth and family via phone.
- Coordinate and follow up on additional services needed, including, but not limited to, substance abuse and mental health.
- Referrals for substance abuse/mental health, coordinated with the JPO.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
Education
High School Diploma -
Glade Central Community High School
Belle Glade, FL06.1991
Skills
- Proficient in Microsoft Word, PowerPoint, Excel, and Access programming
- Capable of multi-tasking, efficient time management, team leader, and effective communication
- Exceptional customer service excellence
- Ability to work both independently and as part of team
- Reliable
- Healthcare Insurance knowledge
- Fast learner
- Self-motivated
- Human Resources
- Setting appointments
- Multiple software experience (Buildium, Availity, Cyber source, Zirmed, Meridian)
- Behavioral Health
- Case Management
- Crisis Intervention
- Individual / Group Counseling
- Intake Experience
- Documentation review
- HIPAA
- Clerical experience
- Medical office experience
- Yardi
- Management
- Property leasing
- Customer Support
- Office Management
- Office Administration
- Scheduling
- Employee Supervision
- Good Judgment
- Team Leadership
Timeline
Mental Health Technician
Youth Opportunity Investments
07.2024 - Current
Administrative Assistant
Orange County Government
07.2023 - 05.2024
Case Manager/ Eligibility Specialist
Apple One Staffing
08.2021 - 05.2022
OPS Employment Security Rep
State OF Florida Economic Opportunity
05.2020 - 08.2020
Office Manger
Beyond Tax Services LLC
10.2019 - 06.2024
Intake Confirmation/Workflow Specialist
GO T AND T TRAPORTATION
05.2019 - 01.2020
Program Coordinator / Financial Counsellor
Orlando Recovery Center
10.2018 - 02.2019
Behavior Health Technician
Orlando Recovery Center
10.2015 - 10.2018
Behavior Health Technician
Aspire Health
02.2014 - 10.2015
Interviewing Clerk
Manpower Staffing
11.2013 - 02.2014
Case Manager
Okeechobee Juvenile Offender Correction Center
06.2008 - 07.2012
High School Diploma -
Glade Central Community High School
Similar Profiles
MATT POOLEMATT POOLE
Faclity Administrator at Youth Opportunity InvestmentsFaclity Administrator at Youth Opportunity Investments
Reanna HendersonReanna Henderson
Case Manager at Youth Opportunity InvestmentsCase Manager at Youth Opportunity Investments
MarTavious RiceMarTavious Rice
Unit Manager at Youth Opportunity InvestmentsUnit Manager at Youth Opportunity Investments
Jesus DashJesus Dash
Safety Security Specialist at Youth Opportunity InvestmentsSafety Security Specialist at Youth Opportunity Investments
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design