Zeoninia Baker
Orlando,FL
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
16
16
years of professional experience
Work History
Office Manger
Beyond Tax Services LLC
10.2019 - 06.2024
- Review employee records in preparation for compliance audits.
- Prepare tax returns for clients.
- File all HR documents in the active and inactive employee records
- Copy and scan records upon requests while maintaining a system that records and tracks the records/Prepare records for storage and quarterly basis.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Assistant
Orange County Government
07.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Case Manager/ Eligibility Specialist
Apple One Staffing
09.2021 - 06.2022
- Met and exceeded daily production and performance metrics.
- Processed applications for eligibility determination with appropriate edits per policy.
- Conducted interviews with applicants via phone to obtain documentation and information for eligibility.
- Reviewed application for inaccuracies and completed the corresponding documents as appropriate.
- Ensured all documents were provided and within the scope of the policy.
- Documented all activities on each application as performed.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
OPS Employment Security Rep
State OF Florida Economic Opportunity
05.2020 - 08.2020
- Process Initial, additional and reopen reemployment assistance claims
- Determine issues and concerns from claimants, employer and other customers
- Explain Laws and reasons for determination, regarding eligibility for reemployment assistance benefits.
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of industry standards and best practices.
Intake Confirmation/Workflow Specialist
GO T AND T TRAPORTATION
05.2019 - 01.2020
- Complete intake/confirmation calls in assigned queues in a timely manner,
- Document all activities in Meridian.
- Perform QA calls to claimants as assigned
- Manage all inbound calls.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Trained new personnel regarding company operations, policies and services.
Program Coordinator / Financial Counsellor
Orlando Recovery Center
10.2018 - 02.2019
- Obtains patient information for entry into medical records.
- Verifies insurance eligibility and benefits, informing patients and caregivers of coverage.
- Maintain daily contact with Utilization Management, third-party agencies HMO/PPO.
- Collects financial responsibility and posts payments on accounts.
- Write email and letters on behalf of staff and clients.
- Collect rent payment, submit payments into Buildium.
Behavior Health Technician
Orlando Recovery Center
10.2015 - 10.2018
- Conduct intake procedures.
- Observation/ Monitoring of client's Q 15 & 30 minutes while in the treatment setting and report changes to the interdisciplinary treatment team.
- Supervise, plan, and transport clients in company vehicle to therapeutic outings on weekends.
- Assess vital signs, administer drug testing comprehensive documentation, and ensure a safe therapeutic environment at all times.
- Promoted positive social interactions among peers through group activities and targeted interventions.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Searched resident belongings prior to and during stays.
Behavior Health Technician
Aspire Health
02.2014 - 10.2015
- Conduct intake procedures.
- Observation/ Monitoring of client's Q 15 & 30 minutes while in the treatment setting and report changes to the interdisciplinary treatment team.
- Supervise, plan, and transport clients in company vehicle to therapeutic outings on weekends.
- Assess vital signs, administer drug testing comprehensive documentation, and ensure a safe therapeutic environment at all times.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Searched resident belongings prior to and during stays.
- Taught clients how to complete basic household chores and prepare food.
Interviewing Clerk
Manpower Staffing
11.2013 - 02.2014
- Interviewing clients for public assistance programs, entering client data into the database.
Case Manager
Okeechobee Juvenile Offender Correction Center
06.2008 - 07.2012
- Maintain ongoing communication with the Department of Juvenile Justice and support services.
- Coordinate intakes, orientation and assessments with youth and family, via phone.
- Coordinate and follow up on additional services needed, including but not limited to, substance abuse and mental health.
- Referrals for substance abuse/mental health coordinated with the JPO.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Education
High School Diploma -
Glade Central Community High School
Belle Glade, FL06.1991
Skills
- Proficient in Microsoft Word, PowerPoint, Excel, and Access programming
- Capable of multi-tasking, efficient time management, team leader, and effective communication
- Exceptional customer service excellence
- Ability to work both independently and as part of team
- Reliable
- Customer Service
- Computer Proficient
- Healthcare Insurance knowledge
- Fast learner
- Self-motivated
- Human Resources
- Setting appointments
- Skilled multi-tasks
- Multiple software experience (Buildium, Availity, Cyber source, Zirmed, Meridian)
- Behavioral Health
- Case Management
- Crisis Intervention
- Individual / Group Counseling
- Intake Experience
- Multi-line phone systems
- Documentation review
- HIPAA
- Clerical experience
- Medical office experience
- Yardi
- Management
- Property leasing
- Customer Support
- Office Management
- Office Administration
- Mail handling
- Scheduling
- Employee Supervision
- Good Judgment
- Team Leadership
Timeline
Administrative Assistant
Orange County Government
07.2023 - 05.2024
Case Manager/ Eligibility Specialist
Apple One Staffing
09.2021 - 06.2022
OPS Employment Security Rep
State OF Florida Economic Opportunity
05.2020 - 08.2020
Office Manger
Beyond Tax Services LLC
10.2019 - 06.2024
Intake Confirmation/Workflow Specialist
GO T AND T TRAPORTATION
05.2019 - 01.2020
Program Coordinator / Financial Counsellor
Orlando Recovery Center
10.2018 - 02.2019
Behavior Health Technician
Orlando Recovery Center
10.2015 - 10.2018
Behavior Health Technician
Aspire Health
02.2014 - 10.2015
Interviewing Clerk
Manpower Staffing
11.2013 - 02.2014
Case Manager
Okeechobee Juvenile Offender Correction Center
06.2008 - 07.2012
High School Diploma -
Glade Central Community High School
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