Summary
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
SeniorSoftwareEngineer

Zeora Long

Financial Aid Planner
Palm Harbor,FL

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Proven track record of maintaining efficient office operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Program Managment position. Ready to help team achieve company goals.

Work History

Operations Assistant

National Aviation Academy
Clearwater, FL
10.2020 - Current
  • Telephones: Answers ten-line telephone; routing calls
  • Greets and sign in visitors
  • Conducts financial transactions (cash, check, credit card), including book sales and tuition payments
  • Accounts for “Student Emergency Contact” and various other forms for students
  • Disseminate parking registration stickers
  • Postage: Weigh mail and affix proper postage using USPS, Fed-Ex, and UPS, deploying mail at 4:30 daily
  • Assists Admissions with student orientation, including registration fee collection and handbooks printing
  • Assists students in copying and faxing when appropriate
  • Assures that the front desk and telephones are covered by a coworker when leaving the area for any reason.

Financial Aid Planner

National Aviation Academy
Clearwater, FL
10.2020 - Current
  • Adjustments in accordance with federal financial aid regulations, state statutes, and institutional guidelines
  • Provides counseling and advisement services to prospective and current students and parents relative to financial aid, registration, student accounts, recruitment, admissions and transfer credits
  • Conducts financial aid presentations and workshops for prospective and current students
  • Financial aid workshops are held at both local and out of area locations, both in person and via tele or video conference, and may be held in the evenings and weekends
  • Performs a variety of financial aid duties to ensure that students maintain financial aid eligibility, as required by the United States Department of Education
  • Serves as a key liaison with undergraduate and graduate admission offices regarding recruitment, housing and residential life, cost of attendance, scholarships, student employment, payment plans and other financial aid matters
  • Communicates directly with academic units regarding registration issues for students requesting financial aid
  • Attends and participates in workshops and meetings as it relates to financial aid
  • Participates in annual undergraduate student housing initiative providing one on one counseling to
  • First Time-In-College students and parents that includes student outreach and an educational overview of financial obligations
  • Accesses federal, state and/or private platforms to review and report student information
  • Works evening and weekends as requested
  • Completes other projects as required
  • Performs other duties as assigned
  • Marginal Job Functions:
  • Prepares reports as requested by the Financial Aid senior management
  • Travels to and participates in job related meetings, conferences, and workshops.

Sr Appeals Coordinator

UnitedHealth Group
Oldsmar, FL
10.2018 - 11.2020
  • Ensure complaint has been categorized correctly
  • Determine and confirm member eligibility and benefits
  • Obtain additional documentation required for case review
  • Place relevant documents into image repository
  • Initiate outbound contact to members or providers
  • Review case to determine if review by Clinician is required
  • Research and resolve written complaints submitted by consumers and Physicians / Providers
  • Render decision for non - clinical complaints using sound, fact-based decision making
  • Draft verbiage for use in outbound correspondence
  • Prioritize and organize tasks to meet compliance deadlines

Appeals Intake Specialist

WellCare
Tampa, FL
10.2016 - 09.2020
  • Efficiently and accurately conducts the intake of all incoming documents including but not limited to
  • Member and Provider Appeals, as well as re-routing Grievances, Pharmacy, Claims Correspondence, etc., and related requests
  • Determines appropriate classification of each request, performs research and accurate data entry, as well as conducts initial processing and assignment of the requests
  • Performs duties related to root cause analysis of escalated issues involving member and provider
  • Appeals
  • Knowledge of medical terminology

Member Resolution Specialist

Health Plan Services
Tampa, FL
11.2015 - 10.2016
  • The middle man between CSR(customer service representative) and floor Supervisors
  • Calls which are highly escalated are transferred to Escalations department to resolve highly escalated issues
  • Provided accurate and appropriate information in response to customer inquiries
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
  • Built customer loyalty by placing follow-up calls for customers who reported product issues
  • Formulated and enforced Service Center policies, procedures and quality assurance measures
  • Worked daily with Claims and Benefits and the Health Insurance Marketplace to better assist Members
  • Provided coaching opportunities to CSRs per call transferred to line.So that they may learn how to appropriately handle escalated issues for the prevention of Supervisor call

Sales Customer Service Representative

Convergy's
Tampa, FL
10.2014 - 11.2015
  • Managed wide variety of customer service and Sales task to resolve customer issues quickly and efficiently
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
  • Through active listening and probing questions was able to recommend and help customers select merchandise based on their needs.

Education

High school diploma or GED - Visual Arts

Howard W.Blake High School
08.2005 - 05.2009

Skills

Data Entryundefined

Certification

Foundations of Project Managment

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Foundations of Project Managment

06-2023

Introduction to Data Analysis Using Microsoft Excel

05-2023

Operations Assistant

National Aviation Academy
10.2020 - Current

Financial Aid Planner

National Aviation Academy
10.2020 - Current

Sr Appeals Coordinator

UnitedHealth Group
10.2018 - 11.2020

Appeals Intake Specialist

WellCare
10.2016 - 09.2020

Member Resolution Specialist

Health Plan Services
11.2015 - 10.2016

Sales Customer Service Representative

Convergy's
10.2014 - 11.2015

High school diploma or GED - Visual Arts

Howard W.Blake High School
08.2005 - 05.2009

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