Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Branch Administrator
MedTrans LLC
04.2022 - Current
Coordinates completion of new hire HR and Driver Qualification files. Review files for accuracy.
Assessed employee performance and developed improvement plans.
Maintains Driver Vehicle Inspection Reports, both manual and electronic, to include reviewing for accuracy and completeness and provides follow-up to ensure defects have been completed. Review driver electronic logs via PeopleNet eLogs for errors. Alert management of necessary corrections, track errors and corrections and document such.
Review completion of MTA and Infiniti on-line training courses, notify branch of incomplete courses.
Maintain and replenish truck supplies (headlights, wiper blades, log books, DVIR books, rear-view camera supplies, padlocks, etc.). Upon request from a branch, pack and ship requested supplies.
Review all paper logs for accuracy and completeness. If discrepancies are found, return for correction.
Support MedTrans leadership in general job functions, metrics and reporting.
Support MedTrans activities to ensure outstanding customer service, timely delivery, safety and security of the operations and positive employee relations with the team members.
Tracked employee vacation, sick and personal time.
Audited timesheets and payroll records for accuracy.
Warehouse Clerk
Medline Industries, Inc
06.2021 - 05.2022
Checked and rechecked orders before packaging and shipping items.
Worked professionally with team members and across departments to meet demands of high-volume environment.
Entered information into warehouse management system using handheld scanners and computer terminals.
Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
Followed safe handling processes for different types of loads and materials.
Upheld company standards for quality, performance and accuracy across outbound operations.
Warehouse Operator
Medline Industries, Inc
12.2019 - 06.2021
Catalogues, records, and organizes materials received at the warehouse; Arrange materials for order assembly
Fulfills worksheets or tickets for customers by reading production schedules, order forms and requisitions
Locates and gathers products for to move and distribute to production workers, assembly line, or to shipping areas
Assembles, builds, wraps, sorts, and transports customer orders
Operates hand truck, cart, doilies, forklift, order-picker, and walkie to transport items
Maintain a clean and safe work area
Warehouse Forklift Operator
Peoplemark LLC
11.2018 - 12.2019
Prep orders to include attaching hang tags, UPC stickers, folding garments according to type and customer specifications, bagging, inspecting, applying stickers, or tags
Pack orders which requires the operator to secure or construct supplies, including cases, end caps, pallets and all other supplies required according to customer and company specifications.
Fills ship case or end cap with specified number of garments or raw balls to match customer specifications and applies stickers or labels as required.
Visually check garment to ensure they are packed correctly with labeling and check for any defects.
Palletize product which includes wrapping of all full pallets before they leave retail area.
Replenishes materials
Customer Service Representative
ASK Call Center
07.2018 - 11.2018
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Electronics Department Manager
Walmart
03.2017 - 05.2018
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Electronics Associate
Walmart
05.2014 - 03.2017
Greeting customers warmly and providing excellent customer service
Assisting customers in finding the products they need, providing product knowledge and recommendations as needed
Maintaining a clean and organized work area to ensure an inviting shopping experience for customers
Operating cash registers accurately and efficiently, processing payments and returns
Receiving and displaying electronics products and helping customers with their electronic needs in a timely manner
Having strong knowledge in consumer electronics and sales strategies
Education
Bachelor of Science - Accounting
Bryan University
Tempe, AZ
01.2025
Associate of Arts - Accounting
Bryan University
Tempe, AZ
09.2022
High School Diploma -
Dublin High School
Dublin, GA
06.2012
Skills
Staff Training
Basic Mathematical Aptitude
Goals and Performance
Risk Assessment and Classification
Key Performance Indicators (KPI)
Public Speaking
Microsoft Access
Travel Arrangement Coordination
Verbal Communication
Document Flow Coordination
Proficiency in MS Office
Remote Video Conferencing
Excellent Communication Skills
Operational Efficiency
Team Supervision
Event Planning
Risk Management Expertise
Multitasking Abilities
Office Supplies and Inventory
Strong Interpersonal Skills
Regulatory Compliance
Timeline
Branch Administrator
MedTrans LLC
04.2022 - Current
Warehouse Clerk
Medline Industries, Inc
06.2021 - 05.2022
Warehouse Operator
Medline Industries, Inc
12.2019 - 06.2021
Warehouse Forklift Operator
Peoplemark LLC
11.2018 - 12.2019
Customer Service Representative
ASK Call Center
07.2018 - 11.2018
Electronics Department Manager
Walmart
03.2017 - 05.2018
Electronics Associate
Walmart
05.2014 - 03.2017
Bachelor of Science - Accounting
Bryan University
Associate of Arts - Accounting
Bryan University
High School Diploma -
Dublin High School
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