Zephria Hall
Millbrook,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Branch Administrator
MedTrans LLC
2022.04 - Current
- Coordinates completion of new hire HR and Driver Qualification files. Review files for accuracy.
- Assessed employee performance and developed improvement plans.
- Maintains Driver Vehicle Inspection Reports, both manual and electronic, to include reviewing for accuracy and completeness and provides follow-up to ensure defects have been completed. Review driver electronic logs via PeopleNet eLogs for errors. Alert management of necessary corrections, track errors and corrections and document such.
- Review completion of MTA and Infiniti on-line training courses, notify branch of incomplete courses.
- Maintain and replenish truck supplies (headlights, wiper blades, log books, DVIR books, rear-view camera supplies, padlocks, etc.). Upon request from a branch, pack and ship requested supplies.
- Review all paper logs for accuracy and completeness. If discrepancies are found, return for correction.
- Support MedTrans leadership in general job functions, metrics and reporting.
- Support MedTrans activities to ensure outstanding customer service, timely delivery, safety and security of the operations and positive employee relations with the team members.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
Warehouse Clerk
Medline Industries, Inc
2021.06 - 2022.05
- Checked and rechecked orders before packaging and shipping items.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Followed safe handling processes for different types of loads and materials.
- Upheld company standards for quality, performance and accuracy across outbound operations.
Warehouse Operator
Medline Industries, Inc
2019.12 - 2021.06
- Catalogues, records, and organizes materials received at the warehouse; Arrange materials for order assembly
- Fulfills worksheets or tickets for customers by reading production schedules, order forms and requisitions
- Locates and gathers products for to move and distribute to production workers, assembly line, or to shipping areas
- Assembles, builds, wraps, sorts, and transports customer orders
- Operates hand truck, cart, doilies, forklift, order-picker, and walkie to transport items
- Maintain a clean and safe work area
Warehouse Forklift Operator
Peoplemark LLC
2018.11 - 2019.12
- Prep orders to include attaching hang tags, UPC stickers, folding garments according to type and customer specifications, bagging, inspecting, applying stickers, or tags
- Pack orders which requires the operator to secure or construct supplies, including cases, end caps, pallets and all other supplies required according to customer and company specifications.
- Fills ship case or end cap with specified number of garments or raw balls to match customer specifications and applies stickers or labels as required.
- Visually check garment to ensure they are packed correctly with labeling and check for any defects.
- Palletize product which includes wrapping of all full pallets before they leave retail area.
- Replenishes materials
Customer Service Representative
ASK Call Center
2018.07 - 2018.11
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Electronics Department Manager
Walmart
2017.03 - 2018.05
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Electronics Associate
Walmart
2014.05 - 2017.03
- Greeting customers warmly and providing excellent customer service
- Assisting customers in finding the products they need, providing product knowledge and recommendations as needed
- Maintaining a clean and organized work area to ensure an inviting shopping experience for customers
- Operating cash registers accurately and efficiently, processing payments and returns
- Receiving and displaying electronics products and helping customers with their electronic needs in a timely manner
- Having strong knowledge in consumer electronics and sales strategies
Education
Bachelor of Science - Accounting
Bryan University
Tempe, AZ01.2025
Associate of Arts - Accounting
Bryan University
Tempe, AZ09.2022
High School Diploma -
Dublin High School
Dublin, GA06.2012
Skills
- Staff Training
- Basic Mathematical Aptitude
- Goals and Performance
- Risk Assessment and Classification
- Key Performance Indicators (KPI)
- Public Speaking
- Microsoft Access
- Travel Arrangement Coordination
- Verbal Communication
- Document Flow Coordination
- Proficiency in MS Office
- Remote Video Conferencing
- Excellent Communication Skills
- Operational Efficiency
- Team Supervision
- Event Planning
- Risk Management Expertise
- Multitasking Abilities
- Office Supplies and Inventory
- Strong Interpersonal Skills
- Regulatory Compliance
Timeline
Branch Administrator
MedTrans LLC
2022.04 - Current
Warehouse Clerk
Medline Industries, Inc
2021.06 - 2022.05
Warehouse Operator
Medline Industries, Inc
2019.12 - 2021.06
Warehouse Forklift Operator
Peoplemark LLC
2018.11 - 2019.12
Customer Service Representative
ASK Call Center
2018.07 - 2018.11
Electronics Department Manager
Walmart
2017.03 - 2018.05
Electronics Associate
Walmart
2014.05 - 2017.03
Bachelor of Science - Accounting
Bryan University
Associate of Arts - Accounting
Bryan University
High School Diploma -
Dublin High School
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