Zephyr Rivera

Barista Shift Supervisor

Lynnhaven Coffee Company

Virginia Beach

02.2017 - 06.2025

Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Assisted management in developing training materials for new employees.
Assisted customers in selecting beverages based on their preferences.
Resolved customer complaints in a polite and professional manner.
Ensured compliance with health department regulations related to food handling practices.
Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
Promoted positive team morale by encouraging collaboration among staff members.
Inspected coffee brewing equipment to ensure proper functioning.
Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Received payments from customers and returned correct change when necessary.
Maintained a clean and well-stocked work area throughout shifts.
Analyzed sales data to identify trends and areas for improvement.
Encouraged baristas to suggest creative ideas for improving customer experience.
Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Checked temperatures of freezers, refrigerators, and heating equipment.
Arranged merchandise and built eye-catching displays to increase sales.
Fostered a team-oriented environment, encouraging collaboration and effective communication.
Provided expert advice on coffee selection and preparation to enhance customer experience.
Assisted in the development of new menu items, contributing to innovation and variety.
Monitored compliance with health and safety regulations to ensure a safe working environment.
Maintained up-to-date knowledge of coffee trends and products to enhance menu offerings.
Gave samples of popular coffee and tea blends to create sales opportunities.
Greeted guests with pleasant smile and superior customer service.
Supervised daily operations, maintaining high standards of cleanliness and organization.